See the LinkedIn job posting here.

About the job

MangoApps is seeking a Technical Support Engineer to join our customer implementation and success team. As a Technical Support Engineer, you will work closely with customers to provide support and guidance, helping them effectively implement and maximize their use of MangoApps. You will provide technical assistance, investigate and replicate issues, solve problems, deliver technical demonstrations, and build proof of concepts. Additionally, you will collaborate with the engineering and product teams to prioritize customer feature requests, troubleshoot bugs, and ensure successful platform usage.

The ideal candidate will have a strong technical background, experience working with APIs, and excellent problem-solving, communication, and customer service skills. You should be comfortable working with mid-size and enterprise customers across various industries.

Key Responsibilities:

• Provide technical support to customers via messaging, email, video calls, and phone.
• Troubleshoot technical issues and deliver timely solutions to customers.
• Collect and prioritize customer feature requests within the agile development process.
• Deliver feature demos, highlighting technical features and functionalities.
• Build proof of concepts to address specific business needs.
• Create instructional videos on technical topics.
• Create and maintain help center guides and documentation.
  

Basic Qualifications:

• Bachelor’s degree in Computer Science, IT, or a related field is preferred.
• 2+ years of experience in technical support, customer-facing engineering roles, or solutions engineering roles.
• Strong problem-solving skills with hands-on experience in technical issue resolution.
• Proficiency with web tools, SSO solutions, APIs, and related technologies.
• Ability to deliver demos to both technical and non-technical audiences.
• Skilled in managing multiple projects and effectively communicating.
• Proven experience in creating technical training materials (e.g., videos, documentation).
• Experience in startup environments and SaaS is required.
  

Must-have Cultural Attributes

• Entrepreneurial: You thrive in a creative and agile environment, and you’re excited by the chance to play a significant role
• All-In: Fully committed to excellence and team success
• Passionate: You must be excited about online collaboration and ensuring our clients are successful; we love seeing hunger and ambition
• Go-getter: Thrive in a startup environment and have a “whatever it takes” approach to accomplishing goals
  

Why Join Us?

• You are ready for your next challenge
• You want to work in an agile environment where your contribution matters
• You are passionate about technology and believe that digital workplace transformation is a massive opportunity
  

What is working at MangoApps Like?

• Individual initiatives, accountability, and driving outcomes are the key to success
• Work, performance, and results are real sources of happiness
• Teamwork is celebrated
• Your career at MangoApps is limited by you and nothing else
  

We welcome candidates from traditionally underrepresented groups to apply. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and the communities we serve.

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