Empowering the Kansas City Chiefs Event Staff with MangoApps
Every game day, the Kansas City Chiefs manage over 600 event staff members, all dedicated to delivering an exceptional fan experience that aligns with their prestigious Super Bowl Championship legacy. This case study delves into the crucial role MangoApps has played in streamlining operations and enhancing communication for the event services team.
Challenges
Fragmented Communication: Mass communication through inconsistent channels - thousands of texts and emails, Facebook groups and messages.
Disparate Systems: A separate system for clocking in/out and checking schedules.
Compromised Fan Experience: Staff are burdened with making sense of the inconsistent experience while providing a great experience to fans at the same time.
Solution
Unified Experience: Huddle consolidates schedules, communication, time-tracking, and training into a single, user-friendly platform.
Accessibility and Flexibility: Available on both mobile and web browsers, Huddle ensures staff can access necessary information anytime, anywhere.
Boosted Engagement: The streamlined experience has led to a significant increase in adoption and engagement among the event staff.
Results
Adoption Skyrocketed: A jump from 40% to a staggering 90% adoption rate organization-wide.
Instant Connectivity: Reach all 600 event staff in moments — a feat that was once a logistical nightmare.
Spreading the Word: Other departments are taking note and considering Huddle for their own teams, from Security to Stadium Operations.
Kansas City Chiefs Case Study
Every gameday, the Kansas City Chiefs have over 600 event staff that are in a fan facing role with a unified goal of providing the best fan experience possible. With multiple Super Bowl Championships on the record books, the expectations are very high. While the offensive and defensive lines battle it out on the field, hear how Caitlin Petit, Director of Event Services, takes care of her frontline in the stands.