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Customer Success Plan

In-house MangoApps experts provide all support and training. Once you are setup, and on your way, we are always around to keep things running smoothly and to make sure it continues to be a success.

Our Proven Execution Plan to Align the Solution to your Vision, Fast.

At MangoApps we pride ourselves on delivering the best service to our clients throughout the entire project process. We provide unlimited administrator training, system set-up, and support to all MangoApps customers. We know that learning how to use, administer and customize your MangoApps implementation is the key to your success.

  • Kick-off Engagement

    Identify vision and objectives of the company Intranet or collaboration solution. Discuss and review governance topics, cross organizational communication requirements and outline measure of success. Identify usage policy for employees, name of the new portal, any custom development before launch, launch date, identification of stakeholders and set-up an online project for all further communication between your company and MangoApps.

  • Deployment and Set-up

    Create a private cloud or deploy on your premise. Integrate with Single-sign-on, two-way Active Directory/LDAP sync, migrate any content from old portal, set-up default home page and dashboard, set-up email notification defaults, enable or disable guest user and public sharing settings based on your requirements.

  • Design and Branding

    Our in-house design team will make your Intranet look and feel like your brand. A company branded social Intranet can have a big impact on company culture and employee engagement. By giving your Intranet an identity that incorporates your brand values and styles, we'll help employees make an emotional connection to it.

  • Consulting and Training

    We bring in proven best practices to help you with your navigation, enabling modules focussed on your business goals, help with organizing and categorizing content with the goal to make it super easy to use and super easy for your users to find information on MangoApps. We provide Intranet role-based training for administrators, in-house trainers and end users. We can also help you set up your IT specific security and compliance requirements.

  • Promotion and Launch

    We'll help you create a user engagement strategy that creates excitement in the lead up to your Intranet or collaboration portal launch. Encourage ongoing enthusiasm after the official announcement with senior management, business heads posting news, announcements, create MangoApps adoption and help group, and promote it as a valuable resource to help employees do their job quickly and easily.

  • Nurture and Health Check

    Help on continued growth of your network via monthly check-ins with network admins/community managers, review of engagement analytics, review what is working and what isn't, sharing proven techniques for ongoing adoption and quarterly release of new capabilities.

MangoApps' Onboarding & Implementation Process

White Glove Onboarding With MangoApps

A digital workplace solution is a lot more than installing and setting up — it's about changing the way your organization and teams communicate, collaborate and get work done together, better and faster. Put our experience to work for you.