Every employee is used to searching for anything, at any time, from anywhere, throughout their everyday life, yet a company intranet often falls short of this capability. And within the modern digital workplace, providing and finding information quickly and reliably is paramount. It can be the difference between customer success and customer churn, revenue won and revenue lost, employee well-being and burnout. Without a powerful intranet search feature, employees spend much of their valuable time looking for the information and resources they need to do their jobs instead of actually doing their work.
If staff members can’t find the necessary tools and assets, their employee experience will suffer, leading to poor productivity, increased burnout, and potential turnover. Morningstar Living, a not-for-profit continuing care retirement community for senior citizens, was familiar with having to cope with a lackluster search tool, as their recruiter, Dana Cascioli, shared with us, “The search capability with SharePoint was very dysfunctional, so having MangoApps’ search capabilities was huge for us because, oftentimes, our employees are looking for something specific and don’t want to waste time sifting through a list of documents.”
Without a reliable, easily accessible search tool, teams rely on each other for answers, waiting on replies instead of making progress. Organizations that lack a sufficient search tool commonly encounter the following issues: