Every employee is used to searching for anything, at any time, from anywhere, throughout their everyday life, yet a company intranet often falls short of this capability. And within the modern digital workplace, providing and finding information quickly and reliably is paramount. It can be the difference between customer success and customer churn, revenue won and revenue lost, employee well-being and burnout. Without a powerful intranet search feature, employees spend much of their valuable time looking for the information and resources they need to do their jobs instead of actually doing their work. 

If staff members can’t find the necessary tools and assets, their employee experience will suffer, leading to poor productivity, increased burnout, and potential turnover. Morningstar Living, a not-for-profit continuing care retirement community for senior citizens, was familiar with having to cope with a lackluster search tool, as their recruiter, Dana Cascioli, shared with us, “The search capability with SharePoint was very dysfunctional, so having MangoApps’ search capabilities was huge for us because, oftentimes, our employees are looking for something specific and don’t want to waste time sifting through a list of documents.” 

Without a reliable, easily accessible search tool, teams rely on each other for answers, waiting on replies instead of making progress. Organizations that lack a sufficient search tool commonly encounter the following issues: 

Reduced Productivity

The longer it takes to find information, the more time is wasted. Inaccurate or irrelevant search results can also lead to employees missing out on things like company announcements, project updates, or useful resources that will make their jobs easier. It can also generate duplicated efforts and redundant content.

Meager Engagement

A poor search function often correlates with poor content organization, meaning users will struggle to intuitively locate documents, files, and resources. When users can't find the information they need, it can hinder their ability to collaborate, leaving them feeling isolated and disengaged. Your customer’s success is dependent on an engaged workforce - without it, your business will flounder.  

Incomplete and Irrelevant Results

When search results don't provide all relevant information, your employees will get a limited view of the information available, adding to the productivity hits in your organization. Generic search functions do not offer filtered, narrowed results, so finding necessary information can be a long, fruitless journey. They don’t provide a complete view of information either, missing key documents, images, videos, and other files that your employees should have fast access to in order to make their work easy. 

Mismanaged Experience

A bad search experience is often hindered by poor administrative tools that are meant to help company admins provide a good search experience. Rather than an effective search tool, companies often implement various platforms to simply house information, and only individual people know where the right information exists. If administrators and managers could access analytics on search usage and user behavior, they could make informed decisions about improving their users' experiences. Unfortunately, standard search tools do not offer such insights, meaning employees are left feeling hopeless with a poor experience.

The purpose of a modern intranet is to communicate and engage employees no matter where they work, and it should combat the poor outcomes that inadequate search tools produce. Through the right modern intranet, companies can give employees powerful search capabilities that are on par with what they’re used to outside of work, including the assistance of AI, that support their needs while alleviating the frustrations legacy intranet searches generate. By offering a search tool with advanced features, employees will move about their day smoothly without running into productivity roadblocks. 

The MangoApps Modern Intranet platform has the most powerful search features in the market. Our customers effortlessly find and share data, resources, colleague contact info, and more, in no time. Any company can provide employees the ability to locate and access exactly what they need with an intuitive, fine-tuned search tool that empowers both deskbound and frontline staff to focus on their tasks from any location.