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Instant Messaging & Group Chat

MangoApps’ Chat tool makes real-time communication across teams and time zones a breeze - encourage and empower employees to connect, and see collaboration rise. Watch our brief video for an overview.

Overcoming Communication Barriers in Frontline Workforces

It’s not uncommon for organizations of all sizes and in all industries to lack effective communication. That’s usually because traditional communication channels that are still in use are inefficient. Emails go unnoticed, phone calls are ignored, flyers and announcements are missed, and most frontline workers can only be reached by a direct manager.

Relying on these traditional methods leads to lengthy back-and-forths and hinders communications throughout a company, which can affect an entire workforce in the following ways:

Collaboration is limited and complicated:

Imagine a collaborative space - what does it look like? What’s the energy in the room, and how are people interacting? Now imagine it without a way to share ideas or coordinate tasks in real-time. People can’t talk to each other, and in many cases don’t even know another worker is there. Employees can only see what’s directly in front of them, and when they ask a question, it goes unanswered, or the answer they get is irrelevant. Working on projects as a team becomes nearly impossible without a fast, efficient way to communicate. Missed messages lead to missed deadlines and opportunities, resulting in flatlined productivity and untapped innovations. The list goes on.

Relevant messages are lost:

Most people don’t like email and recognize how inefficient it is in today’s world for communication. Yet, it’s still one of the most prominent communication tools used in business, usually because employees don’t have a more effective communication tool to use. But, when employees resort to using email for every type of communication whether that be important announcements, casual discussions, collaboration efforts, and so on, employees quickly feel overwhelmed by a single inbox full of generic information. Unable to focus, this leads to them overlooking high-priority, relevant messages.

Unsecure alternatives are implemented:

Frontline employees need a means of communication - whether it’s for switching shifts, relaying product information, or sharing issues they come across while working. With an array of social media apps readily available, frontline employees will resource unapproved platforms to communicate, leaving out important members of their team and leading to potential security issues. When our customer, A.S. Watson, considered how to best communicate with in-store staff, they soon discovered that inventive employees had created their own communication channels and told us, “They were using Facebook, which inspired us to create a corporate social platform.”

In today’s modern, and predominantly digital workplace, it is important to give your employees tools for communication that match those they use in their personal life. Instant Messaging and Chat are common tools people use to communicate with family, friends, communities, teachers, and many other groups and people they want to stay in touch with. Employees are no different, and providing this capability in a centralized experience where they already work will keep them engaged with access to the people they need to be successful.

Communicate Efficiently with MangoApps Chat

As a built-in communications tool, MangoApps’ Chat feature makes it easy for employees to communicate efficiently with teammates at any time and anywhere. Our customers use Chats for ongoing, current conversations and collaboration, allowing users to conveniently stay connected to their teams no matter where they are, at the desk, or on the go via their mobile devices. Chats will reach and engage every member of your team - from frontline employees to deskbound staff - while ensuring users receive relevant information and critical updates in a timely manner.

State-of-the-Art Functionalities

MangoApps’ Chat tool includes many valuable frontline, deskbound, and top-down communication features, allowing staff to share updates, stay informed, and collaborate from any location.

  • Multi-Platform Access: Available in-browser, on mobile, and as stand-alone Windows and Mac apps, employees within your organization can readily reach each other on their preferred devices.
  • Status Updates: Automatic “Online,” “Idle,” and “Offline” statuses make it easy to see who’s available to chat; even customize a personal status for a more specific “away” message to keep your colleagues in the know.
  • Unread Counts: Easily recognize messages awaiting your response with clear unread counts, so you can dedicate time to each of your Chats as needed. 
  • GIFs & Emojis: Add some fun to your Chats and engage users with expressive GIFs and emojis. 
  • Quick Reactions: The “react” option lets recipients respond concisely without triggering notifications, eliminating notification overload for other members of the Chat.
  • Important Messages: Marking messages as “important” will audibly notify the recipient & move the message to the top of their inbox while overriding their phone’s Do Not Disturb setting, ensuring crisis updates reach your employees. 
  • Broadcast Blasts: When communicating important announcements to large group Chats, turn off the “reply” allowance to create broadcast-style messages, curtailing a burdensome amount of notifications. 
  • Settings: Customizable notification and sound settings let you determine how your Chat alerts arrive, so you can pick the preferences that keep you informed but not distracted. 
  • Department-Based Chats: Easily create Chats based on entire Departments, Projects, or Groups within your domain for segmented communication with relevant teams. 
  • File Sharing: Collaborate effectively by sharing photos, videos, and documents via Chats. Chats also act as file and resource repositories, storing all the files shared in that Chat for easy access later on. 
  • Targeted Audiences: The ability to create ad hoc group Chats leaves those irrelevant to the conversation undisturbed and focused on their tasks.
  • Video Chat & Screen Share: Sometimes speaking out loud gets ideas across easier - use Chats’ screen sharing and video conferencing features for quick, one-on-one collaboration sessions. 
  • Pinned Chats: The Pinned feature allows quick access to your most commonly contacted colleagues so that you can reach your go-to collaborators effortlessly. 
  • Muted Chats: The ability to mute Chats when you’re not actively part of the conversation allows users to focus on what’s important without distraction. 
  • Archivable Content: Admins can choose who has the ability to delete messages from a Chat, ensuring important data or evidence doesn’t disappear. 
  • Maintained Security: Set messages to “self-destruct” after a certain time, from as soon as the message is read to 7 days after the message is sent, to protect sensitive information from being tracked or shared.

Benefits of using Chats

Eliminate the communication roadblocks that get in the way of your work with a Chat experience that connects users and groups in real time. From crisis alerts to team-based projects, MangoApps’ Chat feature is a convenient tool that bridges the gap between knowledge workers and frontline staff. Explore the many benefits our customers experience by using Chats.

One platform limitless solutions
Improved Collaboration

Chats allow colleagues to work together on group projects across departments and locations, increasing collaboration & teamwork.

Reliable Communications

Read receipts and alert notifications ensure crucial messages are received.

Empowered Employees

Real-time instant messaging allows colleagues, teams, and groups to chat from any device at any time, giving employees flexibility in how they complete projects.

Increased Efficiency

Send and receive documents and large files over Chats, eliminating the need to jump between file-sharing platforms.

Saved Time

Presence indicators and custom statuses let you know who’s available, so no time is wasted waiting for replies.

See how it works

MangoApps’ Chat tool makes real-time communication across teams and time zones a breeze - encourage and empower employees to connect, and see collaboration rise. Watch our brief video for an overview.

Ready to amp up productivity and collaboration with an effective communications tool?

Book a demo with MangoApps! We’ll show you how your company can utilize features like Chats to fully engage your entire workforce - with one, centralized platform.