Why Do Companies Need a Employee Experience Platform?
Employee experience today is fragmented, frustrating and not designed for the new world of work. As organizations worldwide adapt to a fundamental shift in how and where we work, here is a summary of the challenges we hear from prospective customers every day.
Problem #1
Difficult to share company-wide news & updates
- Not all employees have emails
- Messages get lost among hundreds of other emails
- No way to embed video or make it visually appealing
- No way to create engagement (comments, likes)
- No consolidated view of past news and updates
- No way to track views, request signatures or acknowledgements
Problem #2
Information & company resources are hard to find
- Company information is spread over multiple tools and systems
- Content is hard to update so it doesn't get updated
- No way to track what employees are looking for
- No automation and governance to ensure periodic reviews
- No built-in support for multiple languages to support a global employee-base
Problem #3
Finding employees based on expertise, location & other important fields is impossible
- There is no central employee directory and many offices have their own in spreadsheets
- Employee directory has incomplete or outdated information
- Company directory is not available while mobile or remote
- Company organization chart is always out of date
- No way to see recent hires or work anniversaries
Problem #4
Too many emails & meetings leave no time for work
- Email is not quick enough to have a good conversation
- Reply all to large group mails causes flooding of inboxes
- Email creates pockets of black holes and a closed company culture
- Getting responses and resolving issues over email takes forever
- Too many status meetings just to keep everyone on the same page
Problem #5
No centralized knowledge base to reference
- Information is spread across many tools making it time-consuming to find
- It is hard to tell what information is current and what is outdated
- There is no concept of content ranking, popularity, authority
- There is no mechanism for content to be periodically reviewed for accuracy
- There is no way to request or learn about the new information
Problem #6
Outdated systems don't allow mobile & remote access
- Very few things we need are accessible from mobile
- Even if something is accessible, the user experience is outdated
- Not being able to do things while mobile makes everything slow
Problem #7
Employee training & onboarding is difficult
- New employee onboarding is inefficient and involves a lot of steps
- Every time a new employee joins we have to start from scratch
- There is not a good place to encourage continuous learning
- Training required for compliance with laws and company policies is hard to maintain and track
Problem #8
Manual paper-pushing makes everything move too slow
- Too many paper forms to fill out for everyday workflows
- Getting approvals for things takes forever
- Reliance on email for approvals slows the business to a crawl
- We can’t find who is in and who is out of the office
Problem #9
Too many tools and they cost too much to license & support
- Licensing costs for various tools add up quickly
- Seems like many of the tools do similar things causing confusion
- There are a lot of inefficiencies as we keep duplicating work from one tool to another
- Supporting, training, and upgrading users on all these tools take over
- Our company data is all over the place creating security risks
- User experience across tools is all over the map
Problem #10
There is no one place that we can call our company’s digital home
- We have to check 10 different tools to just get started with my day
- We constantly have to log in and switch between different apps and tabs
- HR and IT keep getting phone calls asking the same questions, over and over
- No one place brings everything together
- Lack of a central company app leaves employees feeling disorganized
Problem #11
Hard to communicate & collaborate with my project team
- There is no centralized project site for the project team to work together
- Projects frequently fall behind because of missed communication
- Seeing all the conversations about a project requires going through endless email chains
- We had a hard time keeping clients and partners on track with their to-do items
- We tried everything from email, spreadsheets, Asana, Trello, Slack, Jira, MS projects, Monday, nothing worked well
Problem #12
Employee engagement and alignment with the company is lacking
- There is no way to recognize colleagues for going above & beyond
- We don’t seem to have a culture of celebrating team success
- Our employee surveys have nothing to do with my role at the company
- We don’t celebrate holidays and personal milestones as a company or a team
These workplace problems have a large negative impact on business
Frustrated Employees & Low Company Morale
Workplace inefficiencies can be felt across the board. Employees feel frustrated, leading to low satisfaction, engagement, and performance.
Inefficiencies Cause Revenue Loss of 20 to 30%
According to the research firm IDC, inefficiency costs companies anywhere from 20% to 30% of their revenue every year
Wasted Time, Opportunity & Impact on Work Quality
Time spent waiting is time lost forever. Reduced work quality impacts everyone, including employees and customers.
How MangoApps Helps
Ask yourself, how do you do these tasks, across different offices, at your company today? Chances are you use email and a plethora of siloed tools to muddle through these and other similar tasks every day. There is a better way!
MangoApps solves these workplace needs by bringing intranet, teamwork, training and content management systems into an integrated employee experience.
In-fact, we founded MangoApps on this very idea. Now, over a decade later, we have helped 100s of enterprises around the world realize significant increases in employee productivity, engagement, and satisfaction.
Use our 4-step digital workplace maturity model to identify your company's gaps & needs
Provide a unified employee experience with MangoApps
Bring company intranet, employee communications, work management and employee training in one platform for an integrated employee experience. It has never been this easy to create the perfect employee experience. Contact us to discuss requirements, pricing, rollout and support.
