Job Description
About Us
MangoApps is the leading unified platform for modern workplaces, enabling seamless communication, collaboration, and AI-driven productivity. Our mission is to empower organizations by delivering innovative solutions that connect employees, tools, and knowledge—all in one place.
About the Role
The Enterprise Account Manager is the primary post-launch point of contact for MangoApps’ enterprise customers. You will build and sustain long-term strategic relationships with key accounts, ensuring ongoing value realization and alignment with business goals.
Your focus will be to maintain deep customer engagement, guide product adoption, identify expansion opportunities, and act as a strategic partner. You'll conduct regular business reviews, manage escalations, advocate for customer needs internally, and ensure customers maximize the value of MangoApps over time.
Key Responsibilities
- Serve as the strategic post-launch owner for assigned enterprise accounts.
- Conduct regular account check-ins to ensure satisfaction and success.
- Collaborate with onboarding teams to ensure smooth handoffs & alignment.
- Develop tailored account plans aligned with customers’ long-term objectives.
- Manage account-related projects, ensuring clear timelines, defined ownership, and effective cross-functional execution.
- Proactively identify risks, usage gaps, or changes in stakeholder priorities.
- Facilitate formal Business Reviews to showcase ROI and deepen relationships.
- Identify and influence upsell opportunities.
- Promote new features and use cases to increase customer value.
- Encourage participation in customer community activities and case studies.
- Coordinate internally with Technical Support and Product teams, pulling in the right resources to address customer issues.
- Ensure customer requests and feedback are captured and prioritized.
- Maintain up-to-date records of customer engagement and health metrics.
- Provide recommendations for continued adoption and product usage.
Qualifications
- Bachelor’s degree in Business, Communications, or related field.
- 3+ years of experience in enterprise account management or customer success for B2B SaaS.
- Proven ability to manage executive relationships and navigate complex organizations.
- Strong project management skills with the ability to lead cross-functional initiatives and drive accountability.
- Strong communication and problem-solving skills; highly organized and detail-oriented.
- Experience creating and executing strategic account plans.
- Familiarity with employee experience, internal comms, or intranet platforms.
- Data-driven mindset with ability to analyze usage trends and metrics.
- Bilingual capabilities (e.g., Spanish) a plus.
Benefits
- Comprehensive health, dental & vision coverage, company-contributing 401(k), paid time off, and hybrid work flexibility
Must-Have Cultural Attributes
- All-In: Fully committed to team and customer success
- Go-Getter: Self-driven with a “whatever it takes” mindset
- Passionate: Excited about building great product experiences
- Entrepreneurial: Thrives in a fast-paced, agile environment
Why Join MangoApps?
- Your work will directly impact thousands of users
- You’ll be part of a collaborative, mission-driven team
- You’ll have real ownership and opportunities for growth
- You believe in the future of digital workplace transformation