MangoApps receives requests from government agencies, users, and other third parties to disclose data other than in the ordinary operation and provision of the Services. This Data Request Policy outlines MangoApps’s policies and procedures for responding to such formal requests for Customer Data.
Requests for Customer Data by Legal Authority
MangoApps will only disclose Customer Data in response to valid legal processes. MangoApps requires a search warrant issued by a court of competent jurisdiction or the equivalent legal process in the applicable jurisdiction to disclose the contents of Customer Data.
- All requests by governmental entities or parties involved in litigation seeking content data associated with Customers who are under contract with MangoApp, Inc. a U.S. company, should be sent to firstname.lastname@example.org.
- All requests should include the following information: (a) the requesting party, (b) the relevant criminal or civil matter, and (c) a description of the specific Customer Data being requested, including the relevant Customer’s name and relevant Authorized User’s name (if applicable), MangoApps domain url, and type of data sought.
Requests should be prepared and served in accordance with applicable law. All requests should be focused on the specific Customer Data sought. All requests will be construed narrowly by MangoApps, so please do not submit unnecessarily broad requests. If legally permitted, Customer will be responsible for any costs arising from MangoApps’s response to such requests.
Unless MangoApps is prohibited from doing so or there is a clear indication of illegal conduct or risk of harm, MangoApps will notify Customer of the request before disclosing any of Customer’s Customer Data so that the Customer may seek legal remedies. If MangoApps is legally prohibited from notifying the Customer prior to disclosure, MangoApps will take reasonable steps to notify the Customer of the demand after the nondisclosure requirement expires.
Domestication and International Requests
MangoApps requires that any individual or entity issuing legal process or legal information requests (e.g., discovery requests, warrants, or subpoenas) ensure that the process or request is properly domesticated. For data stored in the United States, MangoApps does not accept legal process or requests directly from law enforcement entities outside the U.S. or Canada. Foreign law enforcement agencies seeking data stored within the U.S. should proceed through a Mutual Legal Assistance Treaty or other diplomatic or legal means to obtain data through a court where MangoApps, Inc. is located.