All Articles
253 articles, sorted by most recent
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Security & Sign-On FAQ FAQ
Answers to common setup and operating questions about password policies, two-factor authentication, SSO (SAML, Microsoft, Google, OpenID Connect), session timeouts, account lock...
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Mango CS App Overview Apps
How to set up and run Mango CS — the post-close customer success platform for account health, renewals, handoff, onboarding, success plans, cross-account tasks, and advocacy.
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People App Overview Apps
What the People app does, how to set it up, and what an admin needs to know about profile fields, profile update requests, pay-details self-service, compliance tracking and the ...
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People Administration Business Configuration
How to configure employee profiles, profile fields (built-in and custom), profile update requests, compliance tracking, leave types, and accrual policies — the admin guide to th...
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Inspections App Overview Apps
How to set up and run Inspections — building templates, scheduling recurring checks, running facility sweeps, tracking corrective actions, and managing external visit logs.
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Ideas App Overview Apps
How to set up and run the Ideas app — lifecycle stages, campaigns, RICE scoring, review panels, and workspace settings.
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Ideas FAQ FAQ
Answers to common setup and operating questions about Ideas — for the admin running it.
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Frontline Execution App Overview Apps
How to set up and run HQ-to-field campaigns that fan work out to locations, give every worker a ranked My Day list, and roll coverage up live.
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Frontline Execution FAQ FAQ
Answers to common setup and operating questions about Frontline Execution — for the admin running it.
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Performance Management FAQ FAQ
Answers to common questions about running performance reviews and cycles — for employees completing them, managers reviewing their team, and admins configuring the program.
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AI Operations — Pausing, Approvals & Agent Health System Features
The admin hub for governing autonomous AI agents — pause and resume domains, review pending actions, monitor agent health, configure trust levels, and manage approval workflows.
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AI Front Office App Overview Apps
How to set up and run AI Front Office — the AI receptionist, online booking, dispatcher queue, and win-back campaigns for service businesses.
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Worklog App Overview Apps
How to set up and run Worklog — the app for tracking billable hours by client and project, generating invoices, and exporting time data.
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Worklog FAQ FAQ
Answers to common setup and operating questions about Worklog — for the admin running it.
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Bot Connect FAQ FAQ
Answers to common setup and operating questions about Bot Connect — for the admin running it.
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Content Governance FAQ FAQ
Answers to common setup and operating questions about Content Governance, content ownership and Content Moderation — for the admin running it.
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Content Governance & Moderation Business Configuration
Two admin surfaces under Admin → Settings: Content Moderation screens what people post as they post it, and Content Governance checks published content for staleness, broken lin...
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Apps & Licensing FAQ FAQ
Answers to common setup and operating questions about enabling apps, licensing, publishing, visibility rules, plugins, and app administration — for the admin running it.
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Company Profile Business Configuration
One agent-researched store of company facts — industry, certifications, differentiators, voice, culture — that every app reads instead of asking you again. How to research, revi...
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Inspections FAQ FAQ
Answers to common setup, access and day-to-day questions about Inspections — for the admin running it, the managers overseeing it and the inspectors using it.
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Notifications FAQ FAQ
Answers to common setup and operating questions about the platform notification system — for the admin running it.
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Platform Admin Agent FAQ FAQ
Answers to common setup and operating questions about the Platform Admin Agent — for the admin running it.
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Your First Week as an Admin System Features
The orientation path for a new admin — where the admin panel lives, what to set up first, how roles work, and the six sections of the admin sidebar.
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MangoApps Console Business Configuration
The platform-wide system administration portal — managing tenants, billing, apps, AI, operations, and compliance from a single console with role-based access and granular permis...
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Bookings FAQ FAQ
Answers to common setup and operating questions about Bookings — for the admin running it.
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Users, Roles & Permissions FAQ FAQ
Answers to common setup and operating questions about users, roles, permissions, and job families — for the admin running it.
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Users, Roles & Permissions Business Configuration
How to add users, assign roles, configure permissions, and manage job families — the admin guide to who can do what.
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AI Front Office FAQ FAQ
Answers to common setup and operating questions about AI Front Office — for the admin running it.
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How skill detection and Team Builder decide System Features
What Skills & Credentials' automatic skill detection and Team Builder read, how they score, what a person confirms, and how an employee challenges a suggestion.
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SCIM Provisioning Overview Business Configuration
How a SCIM connection lets Microsoft Entra ID, Okta or an HR system create people, keep their profiles current, switch their access off and on, and push groups — what you set up...
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Payroll Connect App Overview Apps
How to connect OneMango to your external payroll provider, sync employees, submit timesheets, and give employees access to their paychecks.
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App Launcher & Sign-in Tiles Business Configuration
Give each person one place to open the other apps they use — Workday, ADP, Salesforce, your EHR — with tiles that sign them in through Okta, Microsoft Entra ID or OneLogin. Wher...
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Time & Attendance App Overview Apps
How to set up and run Time & Attendance — clock-in/out, verification policies, kiosks, break types, auto clock-out, and the review queue.
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Slack — Notifications, /mango Commands, Must-read Messages and Channel Posts System Features
How to connect OneMango to your Slack workspace, choose which apps send notifications and run /mango commands, send must-reads as direct messages, and roll it out to your people.
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Field Service Suite FAQ FAQ
Answers to common setup and operating questions about Field Service Suite — for the admin running it.
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MangoApps Console FAQ FAQ
Answers to common setup and operating questions about the MangoApps Console — for the operator running it.
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Audit Logs & Activity History Business Configuration
Four audit log surfaces — System, API, Compliance, and Employment Law — that record who changed what, when, and why across the platform.
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Turn a chat message into a task How-To
Someone asks you for something in Chat: make it a task in your My Tasks, with the message's words and who asked, so it doesn't get lost in the conversation.
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AI Assistants — Claude, ChatGPT, Slackbot and Microsoft 365 Copilot System Features
How people use OneMango from an AI assistant, the one switch an admin turns on in Admin, Security, Connectors, and how access, approvals and revoking work.
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Labor Law Rules FAQ FAQ
Answers to common setup and operating questions about Labor & Employment Law Rules — for the admin running it.
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Labor & Employment Law Rules Business Configuration
How the platform tracks wage, overtime, break, scheduling, and minor-work rules per jurisdiction, keeps them current through legal updates, and which of them shift assignment ch...
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AI Operations FAQ FAQ
Answers to common setup and operating questions about AI Operations — pausing agents, approvals, trust levels, limits, and troubleshooting.
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Security & Sign-On Business Configuration
Password policies, two-factor authentication, single sign-on (SAML, Google, Microsoft, OpenID Connect), session timeouts, account lockout and the authentication log: the admin g...
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Microsoft Teams — Notifications, Approvals, Must-Reads and /mango Commands System Features
How to connect OneMango to Microsoft Teams, make the MangoApps Workforce app available to your people, send must-reads to them as Teams messages, and what they can do with the a...
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Search Across the Platform System Features
How the search box at the top of every page works, what it finds and for whom, how synonyms and search areas shape it, and how admins check what one person would find or be told...
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Google Workspace Sync Overview Business Configuration
How a Google Workspace identity-provider connection brings your people and your Google groups into OneMango, what you set up first, and how synced groups behave as employee groups.
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Compliance Administration Business Configuration
The admin Compliance section — work-hour limits, rest periods, jurisdiction mapping, labor law enforcement, gap analysis, and audit trails.
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Service Accounts & API Credentials Business Configuration
How to create and manage non-human service accounts, issue and rotate API tokens, and enforce IP and device restrictions.
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Integrations FAQ FAQ
Answers to common setup and operating questions about SSO, HRIS, webhooks, SFTP, and service accounts — for the admin running them.
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Integrations — SSO, HRIS, Payroll, SFTP, Webhooks System Features
How the platform connects to external systems — identity providers, HR systems, payroll, file transfers, and outbound event webhooks — and what an admin configures for each.