All Articles
220 articles, sorted by most recent
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AI Front Office App Overview Apps
How to set up and run AI Front Office — the AI receptionist, online booking, dispatcher queue, and win-back campaigns for service businesses.
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AI Front Office FAQ Faq
Answers to common setup and operating questions about AI Front Office — for the admin running it.
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AI Consoles System-features
The per-solution control surface where admins monitor what the AI handled, approve pending actions, and set the autonomy dial for each AI-First Solution.
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Background Tasks & Job Monitoring System-features
How the platform-wide background task tracker works — progress monitoring, cancellation, export downloads, and email notifications for imports, exports, and bulk operations.
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Agent Workflows — AI Playbooks System-features
How to build, run, and automate AI playbooks — reusable multi-step action sequences that span apps and run on demand or on a schedule.
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Users, Roles & Permissions FAQ Faq
Answers to common setup and operating questions about users, roles, permissions, and job families — for the admin running it.
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Users, Roles & Permissions Business-configuration
How to add users, assign roles, configure permissions, and manage job families — the admin guide to who can do what.
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Settings Hub & Navigation Business-configuration
How the Settings Hub, admin sidebar, and sidebar app rail work — searching settings, browsing by category, pinning apps, and finding any admin surface.
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Service Accounts & API Credentials Business-configuration
How to create and manage non-human service accounts, issue and rotate API tokens, and enforce IP and device restrictions.
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Security & Sign-On FAQ Faq
Answers to common setup and operating questions about password policies, two-factor authentication, SSO, session timeouts, and authentication logging — for the admin running it.
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Sample Data — Loading and Clearing Business-configuration
How to seed realistic demo data across every app in a tenant, inspect what exists, clear it without touching real records, and use the in-app buttons on individual app settings ...
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Locations, Departments & Org Structure Business-configuration
How to set up locations, define hierarchy levels, manage departments, and assign employees — the admin guide to organisational structure.
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Employee Data Administration Business-configuration
How to configure employee profiles, standard and custom fields, compliance tracking, leave types, and accrual policies — the admin guide to the People app and Leave Configurations.
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Dashboards & Widgets Business-configuration
How to configure the employee home dashboard — group dashboards, persona defaults, the Widget Gallery, and custom embed/board/quick-add widgets.
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Billing & Subscription Business-configuration
How a tenant admin views and manages billing — contract and plan details, payment methods, invoices, consumable credits, AI usage budgets, and voice AI metering.
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Apps & Licensing FAQ Faq
Answers to common setup and operating questions about enabling apps, licensing, publishing, visibility rules, pinning, plugins, and app administration — for the admin running it.
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Enabling Apps, Licences & Plugins Business-configuration
How a tenant admin enables, configures, publishes, and controls access to apps in MangoApps — licensing, visibility rules, pinning, app admins, and the App Builder plugin surface.
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Recognition FAQ Faq
Answers to common setup and operating questions about Recognition — allowances, budgets, award programs, anti-gaming controls, visibility, and kiosk mode.
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Security & Sign-On Business-configuration
Password policies, two-factor authentication, SSO configuration, session timeouts, account lockout, and authentication logging — the admin guide to sign-in security.
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Business Profile & General Settings Business-configuration
How to configure your organisation's identity, work days, compliance details, operating countries, languages, notification channels, and platform-wide defaults.