The gap between AI ambition and reality has never been wider. While 92% of companies plan to increase their AI investments in the next three years, according to McKinsey & Company, only 1% have successfully integrated AI into daily workflows to drive real business outcomes.
With the MangoApps 19.0 release, new AI Studio capabilities are redefining what’s possible for enterprise AI. These enhancements — including external knowledge integration, permission-based search, multimedia Tracker support, and Bring Your Own Assistant (BYOA) flexibility — make it possible to build smarter, safer, and truly enterprise-ready AI Assistants at scale, embedded directly into the employee experience.
What’s New: Smarter Building Blocks for AI That Works Where You Work
The 19.0 release delivers key enhancements to AI Studio, expanding on its foundation as a secure, flexible platform for AI Assistants. These updates deepen the platform’s ability to integrate with enterprise systems, apply organizational context, and scale responsibly — making it even easier to build AI Assistants that fit directly into daily workflows.
Here’s what’s new:
Bring Your Own Assistant (BYOA)
MangoApps has supported externally-hosted AI Assistants from providers like AWS Bedrock and OpenAI since version 18.3, allowing organizations to integrate their preferred language models into the MangoApps environment.
In the 19.0 release, this capability is expanded with support for embedding custom AI Assistants via code snippet. This gives companies with in-house AI tools a simple, secure way to bring their fully managed Assistants into the MangoApps interface—offering a seamless experience for employees while preserving internal control over model behavior and data handling.
Real-world example: Alorica, a global customer experience provider, has developed a custom AI chatbot fully managed by its internal teams. Using the new embedded Assistant option, Alorica can now deliver that tool to employees directly through MangoApps — without needing to rebuild or replatform it.
Why it matters:
- Use the LLMs and AI frameworks that best match your business needs.
- Embed internally developed AI Assistants directly into MangoApps without heavy integration work.
- Centralize the employee experience without compromising backend flexibility or governance.
External Knowledge Integration and Multi-Source Assistants
MangoApps has long supported integrations with external content sources like SharePoint and Confluence for document management and collaboration. In 19.0, this capability is extended into AI Studio with new support for external knowledge bases—including SharePoint, Confluence, and web page URLs—for use in training and informing AI Assistants.
Also new in this release is the ability to combine up to five knowledge sources—whether internal or external—into a single Assistant. Previously, each AI Assistant could only reference a single source (such as a specific Tracker, team workspace, or the people directory). Now, Assistants can draw from multiple structured and unstructured knowledge bases simultaneously, making them more versatile and useful across varied employee needs.
Real-world example: An HR Assistant can now combine a SharePoint policy library, a Tracker for SOPs, and the internal People Directory to answer questions with full context—delivering smarter, more complete responses from across the organization.
Why it matters:
- Enables richer, more contextual AI responses without duplicating content.
- Expands flexibility in how AI Assistants are built, maintained, and deployed.
- Leverages both internal and external knowledge systems within one secure, governed experience.
Permission-Based Search and AI Responses
MangoApps AI Assistants now extend the platform’s role-based access controls directly into the AI layer. That means responses generated by an Assistant will always respect the same permissions already applied across Files, Trackers, Libraries, and Posts — ensuring employees only receive information they’re authorized to see. This is essential for organizations in regulated industries or those managing sensitive content across distributed teams.
In addition, MangoApps continues to expand how search itself works across the platform. With the introduction of semantic search and the Search Assistant (released in 18.3), users no longer need to rely on exact-match keywords to find what they need. The Search Assistant uses generative AI to understand user intent, provide more relevant results, and deliver summaries that make answers easier to understand — especially when searching across large, complex knowledge bases.
Real-world example: A frontline manager looking for return policy information will see only the location-specific policy they’re authorized to access. Meanwhile, an HR lead using the Search Assistant might search “How does leave carry over for part-time staff?” and receive a synthesized response drawn from multiple policy documents — no exact keywords required.
Why it matters:
- Maintains enterprise-grade data security and access control
- Delivers AI-driven answers without exposing sensitive information
- Makes search more natural, intuitive, and useful — especially at scale.
Tracker Multimedia Support
Trackers enhancements in 19.0 expand support for multimedia files — including PDFs, videos, and images — alongside structured data. AI Assistants can now utilize this richer Tracker content to provide more comprehensive, visual answers tied to SOPs, training materials, and task guidance.
Real-world example: A warehouse employee asks an AI Assistant, “How do I perform a safety check on Forklift Model Z?” The AI Assistant can now surface the official checklist (Tracker document), the latest instructional video (attached media), and troubleshooting diagrams — all without the employee leaving the conversation.
Why it matters:
- AI Assistants can give richer, more useful answers, not just text snippets.
- Employees get step-by-step, visual, and video guidance exactly when needed.
- Expands MangoApps AI capabilities from knowledge search into visual task support and process enablement.
What This Unlocks: Enterprise-Scale AI, Refined and Ready
With the 19.0 release, MangoApps enhances AI Studio with deeper integrations, expanded controls, and broader applicability. These refinements help organizations move from experimental AI use cases to meaningful, at-scale deployment — without adding complexity or risk. The result is a smarter, safer, and more usable AI layer embedded into the employee experience.
Here’s what this enables:
AI That Fits Every Department
By extending support for external knowledge sources and richer data formats, AI Assistants now deliver answers that reflect how different departments work — from HR policies to technical SOPs. The result is more relevant guidance, drawn directly from trusted sources your teams already use.
Outcome: Higher accuracy, better usability, and faster task completion across frontline and knowledge workers alike.
Security and Governance That Scale with You
With enhanced support for permission-aware responses, AI Assistants respect the same access controls already embedded across MangoApps. Combined with BYOA flexibility, organizations can maintain security while customizing which models are used and how knowledge is handled.
Outcome: AI that supports your compliance standards — no shortcuts, no blind spots.
Faster Rollout, Less Overhead
New no-code tools and the ability to bring your own LLMs reduce implementation time and lower barriers to adoption. AI Assistants are easier to configure, manage, and align to specific workflows—without adding burden to IT teams.
Outcome: AI projects that launch in days, not months — led by business users, not bottlenecks.
A Seamless AI Layer in the Tools You Already Use
Unlike standalone bots or disconnected pilots, MangoApps AI Assistants live inside the digital workplace platform your employees already rely on. From the intranet to mobile apps and Trackers, they’re embedded in daily workflows where questions arise and action happens.
Outcome: Higher adoption, fewer context switches, and a more intelligent employee experience from day one.
Smarter AI, Embedded Where Work Happens
AI Studio has already made it possible to build secure, context-aware AI Assistants using your real enterprise knowledge. With the latest enhancements in 19.0, it’s now even easier to scale those Assistants across departments, workflows, and employee touchpoints — without compromising on governance or control.
See how MangoApps helps you deliver AI that’s aligned to your business, your systems, and your teams.
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