Not everyone in your company may be logging in everyday to communicate on MangoApps. If you’re a user who logs into MangoApps, then you’re probably familiar with juggling MangoApps and email, just to communicate with everyone in your company. This back-and-forth between an open/project communication platform (MangoApps) and a private communication tool (email) restricts information flow, reduces productivity, makes you less effective and quite simply makes work just a little bit harder.
We here at MangoApps believe that you shouldn’t have to do more work to communicate effectively around your real work. So we decided to put our heads together over the past quarter to build a bridge that connects: “MangoApps and email to work better together — so that it is easier for you & your team to communicate effectively and get work done!”
Here are the scenarios where MangoApps and email work together better to make your communication about work, much easier & more effective:
- Loop in Non-MangoApps users
- Forward emails into a MangoApps Project, Group or Department
- Reply from your email and participate in a conversation thread happening on MangoApps
- Balance email effectiveness without letting proprietary company information leak over emails
Loop in Non-MangoApps users:
Want to share the details with someone by forwarding an update? Need someone to chime in on a MangoApps conversation, but they don’t happen to be a MangoApps user? No problem. Now you can include anyone in a MangoApps conversation. Simply click on the “Share over Email” option on the update, enter an email address and that person will receive an email with the MangoApps update and files (if any) that are part of the shared MangoApps conversation. They’ll be able to respond to your message simply by replying to the email – and their message will be posted back to the relevant MangoApps conversation thread. Email users can also choose to unsubscribe from the conversation if they no longer wish to participate.
Forward Emails into a MangoApps Project, Group or Department:
We’ve updated our email forwarding feature in a major way. Every Project, Group and Department in MangoApps has an email address, and you can send emails to that Project/Group/Department email address in order to post messages into MangoApps. Now, when you forward an email to a MangoApps Project/Group/Department, the entire email thread in MangoApps is included, so MangoApps users don’t miss any piece of the email conversation.
In addition, any files attached in the email will also get uploaded to the MangoApps Project/Group/Department and attached to the MangoApps conversation. So now when you want to open up an email to a broader audience on MangoApps, you can easily share all of the information contained within the email.
MangoApps also validates that the email sender is a member of the Project/Group/Department, in addition to using SPAM protection techniques, to stop spam emails from coming into MangoApps.
And if you don’t wan’t your users forwarding emails into your domain, you have a top level switch on admin portal to turn OFF all email forwarding into MangoApps!
Reply from Email and participate in a conversation happening on MangoApps:
Now when you get your email notifications for conversations happening on MangoApps, you can just reply back to the same email thread and your response will be posted back into the conversation thread on MangoApps. In addition, any files attached in your reply will also get uploaded in MangoApps and attached to the conversation.
Balance Email effectiveness without letting company knowledge leak over Emails:
As a network administrator, you now have a high level of control over the type of email notifications that are allowed. Choose between two options: 1) email notifications that carry the actual content in the email or 2) an email notification that provides users with a link to the MangoApps content, requiring them to login into MangoApps to view the content. We recommend turning ON the first option if you want to give users the convenience of replying back directly via email (no login required to MangoApps to read & reply back), but for proprietary content / knowledge base (e.g., wikis, posts, files, pages etc) updates, to turn it OFF and only generate email notifications with a link (users would have to follow the link and login to MangoApps to view the actual content or to post a comment).
To know more about the different email settings and steps, here is an help article that lists it out.
Finally, here’s the kicker: All of the above MangoApps & email scenarios are available today, in all our deployment models, and to all our customers – shared cloud, private cloud and on-premise customers. On-premise customers need to configure an MX record to get 2-way email communication going and here is the help article that will help you setup your MX record.
These are just the latest steps in MangoApps towards breaking down the barrier between MangoApps and email!