This is the growing list of FAQs for the Superuser Password in MangoApps. Please let us know if a question is missing and we’ll update this list right away. Send new question suggestions to support@mangoapps.com

FAQ Questions:

How can I set or reset the domain super password?

To set the superuser password for MangoApps, Admins can follow these steps:

  1. Go to the Admin portal.
  2. Choose “Security” from the left navigation and then “Password” from the secondary navigation bar.
  3. Place a checkmark in the “Enable Super Password” box and type your super password in the “Super Password” text box then click the “Save” button.If this is the first time setting the superuser password for your domain, there will be no “Current Password” box.
    1

How do I use the super password to log in as another user?

To log in as another user in MangoApps, you need to find their user ID. Here’s the steps to find a colleague’s user ID and use it to log in with the superuser password:

  1. Go to Admin Portal
  2. From the Admin portal choose “Users” -> “Manage Users from the left navigation bar
  3. Configure the “Status”, “Role”, and “Login” status to help find the user you need the User ID for.
  4. Select and copy the user’s “Email ID” which will be used to login as them with the superuser password.
    1
  5. Switch back to the user portal from the top-right corner menu.
    1
  6. Sign out of MangoApps.
    1
  7. From the login screen, enter the other user’s email ID in the “Login ID” box and the super password in the “Password” box and click the “Login” button.

You should now be logged in as the other user and be able to perform any MangoApps operation available to that user.

How do I change the ownership of private files to another user?

Using the superuser password to log in as another user you can find their non-project files that have “Private” permissions and add a network admin as an owner. The steps are:

  1. Log in to MangoApps as another user using the superuser password.
  2. Navigate in MangoApps to “Files & Folders”.
  3. Choose the “All Files” hierarchy.
  4. Look for “Private” files by the user you logged in as.
  5. Click the file to open the menu and choose “Share Permissions”.
    1
  6. Do one of the following:
    • Change the document share permissions from “Private” to “Full Company”.
    • Share the document with specific colleagues…
      then…
       

      then give at least one of them “Owner” permissions.

(Visited 312 times, 1 visits today)