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Choose the order path

A quick guide for store and e-commerce colleagues preparing pickup and ship-from-store orders.

Fictional Harbor & Pine example: use the fulfillment method shown in the authorized order system to decide what the store prepares and who takes the next handoff. The order system remains the source for status, stock, and customer details.

A person packing a cardboard parcel at a worktable

Pickup or ship-from-store?

The order path determines the preparation and the next owner.

Pickup or ship-from-store?
Path	Store preparation	Next handoff
Pickup	Pick the listed items and place the prepared order in the designated pickup area.	The pickup or service colleague uses the order status and local pickup guidance for the customer handoff.
Ship-from-store	Pick the listed items and pack them according to local shipping guidance.	The shipping colleague follows the local process and records the handoff in the authorized order system.

Go to the next step

Open the guidance that matches the work in front of you.

Pick and hand off Follow the order-to-owner sequence and prepare a useful handoff note. Resolve an exception Work through a missing item or a pickup that remains uncollected.