Choose the service by the outcome you need
Start with the workplace need—not a department name or an app.
This worked example uses Northstar Services, a fictional organization. Its service names illustrate possible ownership; your organization may assign these needs differently.
For each need below, use the named service route when your organization has confirmed it. If ownership is uncertain, ask your manager or use your established local help route to identify the responsible service.
Match your need
These summaries help you recognize the service area. They are not links.
- Start with Workplace Access, which handles site-entry access.
- Prepare the location name, when access is needed, and a brief description of the issue.
- Start with Workplace Equipment, which coordinates role-related equipment requests.
- Prepare the role or work change, the equipment needed, and the date it is needed.
- Start with Payroll Support, which reviews pay statement questions.
- Prepare the pay period and the statement line or amount you are asking about.
- Start with Purchasing Support, which explains the purchasing route.
- Prepare what the materials are for, an estimated cost, and when they are needed.
- Start with Employment Records, which handles employment-document requests.
- Prepare the document type and purpose; share personal details only through an approved channel.
Worked example: access at a new location
A Northstar colleague is assigned to work at a different location next week, but their badge does not open the entrance there. The responsible route is Workplace Access because the need is site-entry access—not help choosing or troubleshooting a workplace app.
When contacting the service, the colleague can name the location, say when access is needed, and briefly describe what happens when they use the badge. They should not include passwords or other sensitive information in an ordinary message.
If Workplace Access is not a confirmed service name at your organization, ask your manager or local help route to identify the owner before sending the request.
Prepare a clear, low-detail request
Share enough context to route the question; keep sensitive information out of general messages.
What should I include?
State the outcome you need, the relevant work location or change, and any useful timing. For a pay statement question, identify the pay period and the line you are asking about. Do not send passwords or unnecessary personal or financial details through an ordinary message.
What if the need spans more than one service?
Start with the service responsible for the immediate outcome. For example, equipment needed because of a role change starts with Workplace Equipment; if the change also affects access at a site, ask the service owner or your manager to identify the access owner as a separate next step.
What if the listed service does not fit or I cannot find its route?
Ask your manager or use your established local help route to identify the responsible service. If a service route is not confirmed, do not guess from an application name. Employee Experience or Shared Services can coordinate corrections to this page with the relevant domain owner.
Who confirms the service boundaries?
The domain owner for each service confirms its responsibilities and the appropriate preparation details. Employee Experience or Shared Services owns the page in this example and coordinates updates with those reviewers; review it when a service route or responsibility changes.