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Turn a work problem into a small experiment

For employees who notice a concrete problem and want to test a practical improvement.

This fictional example follows Northstar Supply, a multi-site organization. Use the pages in this site to move from an observable problem to a bounded test and shared learning.

Colleagues around a whiteboard covered in sticky notes

Choose your next step

Start where you are; each page includes a practical example.

Frame the problem Describe what happens before deciding what to change. Shape an idea Make the question, scope, and evidence reviewable. Run a small experiment Agree a bounded test with the relevant work owner. Share results Report observations, limitations, and a next-step recommendation.

A sample result, not a live metric

Illustrative Northstar Supply example. These figures are fictional and are not evidence about your organization.

6 of 10

Before: handoffs with next owner and open item recorded

8 of 10

During test: handoffs with next owner and open item recorded

How to use the sample figures

Illustrative source: a fictional manual count of 10 handoffs in each of two short test periods. The unit is handoffs where the next owner and open item were recorded. The example comparison is 6/10 before and 8/10 during the test; the fictional as-of date is 14 May 2025.

This small example shows how to name a measure, numerator, denominator, source, and date. It does not establish cause, represent all sites, or describe real Northstar operations.