Understand your career path
A practical guide for Northstar Services employees exploring role expectations and ways to grow.
Fictional sample framework: use these examples to see how responsibilities and contributions can develop across roles.
What the framework describes
Role levels describe the scope of responsibility, decisions, collaboration, and demonstrated contribution expected in a role. They are not a measure of personal worth, and time in a role alone does not determine level.
Building a skill is useful even when your role stays the same. Learning, taking on a stretch assignment, or demonstrating broader contribution does not guarantee promotion or a change in pay; those outcomes depend on the organization's applicable review and decision processes.
Choose where to start
Go straight to the reference that answers your question.
A responsibility can grow through its impact
One example from the fictional Service Operations family.
A coordinator notices that requests often arrive without a clear next owner. They revise the handoff checklist with the team and use it on their own work.
- Names the information the next person needs.
- Checks whether the revised checklist is usable during a real handoff.
A broader contribution could include sharing the checklist with a partner team, gathering their feedback, and adjusting the guidance so it works for both workflows.
- Explains the change and the reason for it.
- Records feedback and clarifies what should happen when an exception occurs.