Coordinate work around a service-related absence

This page supports work planning, not eligibility or leave decisions.

Check approved local guidance for eligibility, leave terms, pay, benefits, and confidential case handling. This fictional Northstar example focuses on a practical handoff, contact preferences, and return planning. Share only information needed for work coordination in general work notes.

Plan before, during, and after the absence

  1. 1

    Agree the handoff

    The employee and manager identify time-sensitive work, covering roles, deadlines, decision boundaries, and items that can wait.

  2. 2

    Set work-contact preferences

    Discuss whether work contact is wanted, what it may cover, and which route to use; follow the agreed boundary.

  3. 3

    Coordinate during the absence

    Use the agreed work-contact approach for coverage questions. Refer policy or confidential questions to the authorized route.

  4. 4

    Prepare for return

    Plan a private work conversation about current priorities, missing context, access, and any handoff that needs adjustment.

Confirm the right process

Use Leave Management for a request only if the applicable process is configured there.

Ask People Operations through the established channel to locate policy or confidential case guidance.

Do not include sensitive service or personal details in general work notes.