Use the Service Desk app for system help
Describe what you were doing and what happened; this page does not submit a request.
For access problems, errors, or questions using the new system, open the Service Desk app and follow its request process. This template does not set a response-time promise or create a support ticket.
Before contacting the Service Desk, note the system name, your work location or team, the task you were trying to complete, the time the issue occurred, and the exact error text. Include a screenshot only if it contains no sensitive personal or operational information.
For immediate safety concerns or urgent hazards, use the applicable approved emergency or site procedure rather than waiting for a system support request.
Describe the issue clearly
Choose the description that best matches what you need help with, then submit it through the Service Desk app.
Access or sign-in
You cannot open the system, sign in, or see a task you expect to use.
- Name the system and the page or task you tried to open.
- State whether you can sign in and what message appears.
How-to question
You can open the system but are unsure which steps to follow for a task.
- Describe the task and the step where you are unsure.
- Include the role or location if it affects the instructions you see.
Error or unexpected result
A task fails, information looks incorrect, or the system behaves differently than expected.
- Write down the time and the exact error text.
- Explain what you expected and what happened instead.
Submit through Service Desk
Use the Service Desk app's available request options for the rollout or system.
Open the Service Desk app and choose the request option that best fits your issue.
Add the system name, task, location or team, time, and any non-sensitive error details.
Use the app to check or respond to your request if it provides those options.
If the correct request option is not clear, describe the issue plainly rather than selecting an unrelated category.