Find the right route for property service work
For property managers, maintenance teams, and resident-service teams coordinating commercial and residential properties.
This fictional Northstar Property Group example covers 18 commercial buildings and 6 residential communities. Start with the service family, then use the relevant handoff guidance and local ownership route.
Choose the work you need to coordinate
These pages explain responsibilities and handoffs; they do not submit a service request.
How the teams coordinate
The role that coordinates an issue may differ from the team that performs the work.
Property management sets local context
Property management helps identify the property, its service arrangements, and the locally responsible route. It clarifies scope rather than replacing specialist review.
- Identify the building or community and affected area.
- Check locally approved service ownership information.
Maintenance coordination receives useful context
Maintenance coordination connects routine building-service observations with the appropriate local team or established channel.
- Share observations and when they occurred.
- Include relevant prior handoff context when available.
Resident services connects resident-facing questions
Resident services helps route questions that need resident-facing context and coordinates with property management or maintenance when responsibilities overlap.
- Separate the reported concern from assumptions about its cause.
- Use the approved local route for sensitive or urgent matters.