Find the right local owner
Property ownership and service routes can vary by building, community, geography, and agreement. Use your organization's approved property contact directory or established team channel to identify the role responsible for the specific location; do not assume a portfolio-wide contact applies everywhere.
If the issue's service family is unclear, review service responsibilities. For a routine maintenance handoff, see maintenance handoffs. For urgent, safety-critical, regulated, or sensitive matters, follow the applicable approved local process and involve its designated trained role.
What each role helps clarify
Property management
Clarifies which local property ownership information and approved route apply to a building or community.
Maintenance coordination
Helps identify the receiving role for routine building-service observations and relevant handoff context.
Resident services
Coordinates resident-facing service context with the appropriate local property or maintenance role.