Share product feedback in Ideas

For employees across Northstar roles and locations

Use the Ideas app to submit a product idea, report friction in a task, or explain a question raised by a release. This page is guidance only; it does not submit a response. Before relying on Ideas, confirm that your account can access it and follow the submission instructions shown in the app.

Submit an idea

A short description with concrete context is easier to assess.

  1. 1

    Open Ideas

    Go to the Ideas app and choose the submission option available to you.

  2. 2

    Describe the need or problem

    Name the task you were trying to complete and what made it difficult.

  3. 3

    Add relevant context

    Explain who is affected and, when it matters, the role, shift, location, or product involved. Avoid including confidential or personal information.

  4. 4

    Submit in the app

    Review your entry and submit it through Ideas. Check the app for any status or follow-up information.

Context that helps clarify feedback

Specific observations are more useful than a general request

Describe an observable task

For example: “During the evening shift, it took three separate searches to find the current handoff note.” This is a fictional example, not a Northstar performance finding.

  • Say what you were trying to do.
  • Describe what happened and what you expected instead.
  • Mention how often you encounter it if you know.

Keep the suggestion in scope

Explain the improvement you have in mind, while leaving room for the product team to assess possible approaches.

  • Distinguish a product limitation from a local process or training need.
  • Include only context relevant to understanding the issue.
  • Do not assume a reply, approval, or delivery date.