Choose the order path
A quick guide for store and e-commerce colleagues preparing pickup and ship-from-store orders.
Fictional Harbor & Pine example: use the fulfillment method shown in the authorized order system to decide what the store prepares and who takes the next handoff. The order system remains the source for status, stock, and customer details.
Pickup or ship-from-store?
The order path determines the preparation and the next owner.
| Path | Store preparation | Next handoff |
|---|---|---|
| Pickup | Pick the listed items and place the prepared order in the designated pickup area. | The pickup or service colleague uses the order status and local pickup guidance for the customer handoff. |
| Ship-from-store | Pick the listed items and pack them according to local shipping guidance. | The shipping colleague follows the local process and records the handoff in the authorized order system. |
Go to the next step
Open the guidance that matches the work in front of you.