Find the local role responsible for the handoff

This page explains responsibilities; it does not prescribe containment actions.

Approved local procedures and trained, authorized roles determine whether any containment decision is needed and what actions are appropriate. Use your established local quality route to reach those roles. The role descriptions below are general examples, not contacts or authority assignments for a real organization.

Roles commonly involved in a quality handoff

Shift quality contact
Helps clarify the applicable controlled reference and coordinate the local quality handoff.
Quality
Area supervisor
Connects the observation to the appropriate area process and authorized local handoff.
Operations
Quality engineer or equivalent
Supports technical reference interpretation and routes questions to the responsible quality owner.
Quality

Share the context the local route requests

Follow the approved local process for required fields and any subsequent action.

  1. 1

    Describe the observation

    Share what was observed and where, using local terminology and the approved reporting route.

  2. 2

    Identify the reference question

    Name the controlled reference consulted, if known, and state what remains unclear.

  3. 3

    Connect the receiving role

    Use the established local route to reach the role responsible for clarifying or coordinating the handoff.