Choose the handoff by the question
Local operational support handles site-specific issues; cross-site stewardship helps keep shared references coherent.
Start with the role accountable for the information or decision you need. A local role is the right first handoff for asset applicability, site planning context, or an urgent operational concern. Cross-site reliability stewardship can coordinate shared definitions and learning across locations. Local approved routes govern sensitive or safety-related matters.
Route the question to the relevant role
Site maintenance role
Use the local maintenance handoff for an equipment concern that needs site-level attention or direction.
- Share the asset identifier and location.
- Describe the observed condition and timing.
- For urgent or safety-sensitive issues, use the approved local escalation route.
Maintenance planning role
Ask the local planner about planned-maintenance context, source alignment, or a question about planning information.
- Name the asset and plant or line.
- Identify the source or revision detail that is unclear.
Asset-information owner
Use this role for missing, conflicting, or uncertain asset identifiers and reference scope.
- State which identifiers or locations conflict.
- Explain what reference or configuration needs confirmation.
Reliability learning role
Use the locally designated reliability role to coordinate recurring-event learning or a cross-site question.
- Provide the observation and its asset and time context.
- Separate evidence from possible explanations.
- Follow the local review process for any formal investigation.