Start with the role that owns the question
The role descriptions below are illustrative routing guidance, not real employee contacts or a response-time promise. In a live organization, use its confirmed contact route and verify that each role applies to the site and work in question.
When the owner is unclear, begin with the site quality representative and state the site, process, and question you are trying to route.
Role-based quality-system responsibilities
Site Quality Representative
Routes questions about the applicable local quality process
Department: Quality
Controlled Document Owner
Clarifies ownership and source questions about controlled content
Department: Quality and Technical Operations
Training Coordinator
Routes questions about training records and role-specific learning sources
Department: Training and Quality