Organize content around what employees need

Journey-based planning starts with an employee's moment or task, not the department that owns the information. For each moment, identify the answer or action the homepage can help with, then point to a reliable next resource.

The example below follows a new starter during the first week. It is a planning scenario, not a claim about Northstar's live onboarding service.

Worked example: a new starter's first week

Each stage connects an employee need to a content owner and a useful destination.

  1. Find essential information

    The homepage highlights the starter guide and makes the route to practical first-week information easy to spot.

    People Content Owner · Upcoming

  2. Understand a team update

    A concise team item explains what has changed and who it affects, with a link to the fuller update when needed.

    Department Content Owner · Upcoming

  3. Locate a learning resource

    A learning pick names the audience and topic and links to the relevant learning resource.

    Learning Content Owner · Upcoming

Review checklist: does each moment work?

Use the questions to review content with employees or the relevant owner.

Journey moment Homepage support Owner role Usefulness check
Find essential information A visible starter-guide link with a clear label People Content Owner Can a new starter identify the right guide without knowing an internal team name?
Understand a team update A short update with audience, change, and next action Department Content Owner Can an affected employee tell what changed and whether they need to act?
Locate a learning resource A learning item that names its topic and intended audience Learning Content Owner Can the employee tell whether the resource is relevant and where it leads?