Use approved resources available to your role

When working away from your usual base, use only approved resources you can access for your role. Do not assume this site, an application, or a reference will work offline. If an approved resource is unavailable, use the established support route rather than creating an unapproved substitute.

Choose the right next step

These are handoff choices, not a substitute for local procedures.

Approved resource is accessible

Use the authorized source for the task and role. Keep patient-specific information within that approved system.

Application or reference is unavailable

Contact the established technical or field-support route. Do not assume a saved copy, personal device, or offline version is approved.

The correct source is unclear

Ask the owner of the operational reference or the responsible coordinator to identify the applicable approved source.

Worked access-support note

Resource: the approved Field Support Reference Index. Problem: “Permission denied” after sign-in. Assigned role: field-support assistant. Last successful access: Friday afternoon. Work impact: the assistant cannot confirm which version of a coordination reference is current. No passwords or patient details are included.

The assistant sends this note through the established technical-support channel. In this fictional example, support verifies the assigned role with the resource owner, corrects the access assignment, and asks the assistant to retry. The assistant opens the index and reports that the current version can now be read. This completed example does not authorize anyone to change permissions themselves or establish a clinical fallback.