Cannot make your shift? Use the approved local call-out route now.

A message in another app may not count as notice.

Follow the current call-out instructions for your location and employee group as soon as possible. Use the route identified by Northstar's approved process, and complete any confirmation it requires. This sample does not provide a phone number, deadline, or reporting contact.

Report an absence or lateness

  1. 1

    Check the approved local instructions

    Confirm the correct route for your location and shift. Do not assume that a message in Communications or a schedule request is sufficient.

  2. 2

    Report through that route

    Provide the information required by the process, such as the scheduled shift and whether you are reporting an absence or lateness.

  3. 3

    Complete any required acknowledgment

    If the process asks you to confirm receipt or follow up, complete that step and keep the confirmation available.

  4. 4

    Ask if the route is unclear

    Contact the authorized local support role identified in Northstar's instructions. This sample does not name a person or contact method.

Related tasks

Use Shifts & Scheduling for schedule actions; a request does not replace the call-out process.

Open Leave Management to check available leave information and the applicable request process.