Start with the role closest to the question

The responsibilities below describe roles, not assigned employees. Use your organization's established local reporting line and directory to identify the person currently responsible. If no owner is clear, ask the department lead to route the question.

Route the question to the right role

A coordination guide; local reporting lines determine who holds each responsibility.

  1. Product detail

    Check the item-specific label or approved product reference. Route details that remain unclear to the designated...

    Designated trained product or department role

  2. Handling reference

    Ask the designated trained role to identify or clarify the applicable approved local source.

    Designated trained handling role

  3. Display direction

    Check applicable local merchandising direction and ask its responsible local role about a conflict or unclear...

    Local merchandising support role

  4. Waste route

    Ask the locally designated waste-process owner to clarify the category, recording method, or next handoff.

    Local waste-process owner