Learn from an approved source; raise what it does not answer
Use the source for established guidance and the handoff for gaps or conflicts.
When a learning resource points to an approved technical reference, check that the reference matches the equipment and work context before relying on it. If the resource is unclear, out of scope, or appears to conflict with another source, record the question and route it to technical support or the relevant domain owner.
When the same question recurs, share the pattern with Field and Asset Operations through the established team channel. Include the source, the repeated point of confusion, and the decision or clarification needed; do not create a parallel procedure or mark an unreviewed answer as approved.
Choose the right learning response
Distinguish a question answered by an approved reference from a gap that needs review.
The approved reference answers the question
Use the source within its stated scope and retain its title and revision information in the work context.
- Match equipment and task scope.
- Use the source's displayed currency indicator.
The source is unclear or incomplete
Treat the gap as unresolved and ask the responsible technical support or domain-owner role for clarification.
- State what the source does not answer.
- Do not turn an informal explanation into a new procedure.
The same question keeps returning
Raise the recurring pattern with Field and Asset Operations so an accountable owner can assess whether the knowledge resource needs attention.
- Name the repeated question and affected work context.
- Include the sources people have consulted.