For a question about learning goals, activity design, or course flow, start with the instructional-design role. For a tool that will not open, an unexpected feature, or missing access, start with the learning-technology support role. If the issue spans both, describe the teaching task and the tool behavior so the appropriate roles can coordinate.

These role descriptions explain a handoff, not a guaranteed response time or a live service channel. If the question concerns a local requirement or sensitive matter, consult the institutional owner responsible for that subject.