Make a facilities request easy to act on

Use the facilities request route published for your location. A useful request says where the issue is, what you observed, when you noticed it, and how it affects the work. This page offers a preparation example; it is not a request form.

Gather the details

  1. 1

    Identify the office, floor, and room or area.

  2. 2

    Describe what you observed in plain, specific terms.

  3. 3

    Note when you first noticed it and whether it is still happening.

  4. 4

    Explain the practical work impact, without guessing at the cause.

  5. 5

    Include a relevant photo or detail only when appropriate and permitted.

  6. 6

    Submit the information through the verified local facilities request channel.

Example: replace a vague report with a useful handoff

A concise observation helps the responsible team understand where to start.

Less useful

“The room is broken.”

  • No location or specific item.
  • No description of what happened.

More useful

“At the fictional Riverside office, Cedar room, the presentation display is not showing a connected laptop image. Noticed Tuesday morning. The team can use the room but cannot present from that device. I checked that the cable was connected.”

  • Names the area and item.
  • States the observed issue and practical impact.
  • Describes a relevant check without claiming a cause.

Find the right request owner

Use your office's published channel

Use the facilities request channel and local owner details published for your office.

Ask a location coordinator

A location coordinator can help identify the correct route when the published guidance does not cover your location.

Share only verified details

Share only verified contact details and submission links.