Shared habits for good conversations

These are fictional Mosaic community habits, not formal company policy.

Listen to understand, make room for different perspectives, and let each person choose what they are comfortable sharing. If a concern needs attention, speak privately with the gathering facilitator or a community organizer; they can help identify an appropriate next step.

Put the norms into practice

Small, observable choices can make a conversation easier to join.

Listen

Listen with curiosity

Give the speaker your attention and ask a clarifying question before drawing a conclusion.

  • Try: “What would be helpful for me to understand about that?”
Include

Make room for voices

Keep comments focused, leave space after you speak, and invite others without putting anyone on the spot.

  • Try: “I’d like to hear from anyone who wants to add something.”
Respect

Treat personal stories with care

Do not repeat another participant’s personal story outside the conversation unless they give permission.

  • Share a general takeaway without identifying who said it.

A worked example: respond with curiosity

When a perspective differs from yours, pause before assuming what the other person means.

Instead of

“That’s not how it works for everyone, so that can’t be right.”

  • This dismisses the speaker before they can explain their experience or reasoning.

Try

“I have seen it differently. Could you tell me more about what led you to that view?”

  • This names a difference while leaving room to understand more.

Common questions

Can I pass on a discussion question?

Yes. You can say, “I’ll pass for now,” or simply listen. You do not need to explain why.

What if I disagree?

Describe your perspective without dismissing someone else’s, and ask a genuine question if you want to understand more.

What if something feels uncomfortable?

You can pause or step away. If you want support, raise the concern privately with the gathering facilitator or a community organizer. For concerns requiring a formal company response, use the organization’s established reporting or support route.