Describe the issue so it can be routed
For a missing supply or equipment issue, state where it is, what item or asset is involved, what you observed, and how the assigned work is affected. In this fictional Cedar Grove example, the EVS lead is the handoff point for getting the issue to the appropriate local role.
What to include in your report
Share observable details so the receiving role can identify the issue without guessing.
Missing supply
Worked example: “North corridor EVS supply point; the labeled refill container for the assigned cart is not present.”
- Name the work area or supply point.
- Identify the item as it is labeled or commonly recognized.
- State whether the assignment is waiting, incomplete, or handed over.
Equipment issue
Worked example: “East dining room service alcove; floor scrubber FS-12 stopped during assigned work and is parked in the alcove.”
- Include the asset label or identifier when visible.
- Describe what happened, not a guessed cause.
- Route the issue through the EVS lead to the local facilities handoff.
Keep the handoff factual and privacy-conscious
The receiving role should know what to look for and who is carrying the next step.
A concise handoff can read: “North corridor EVS supply point: labeled refill container for the assigned cart is not present. The affected assignment is not marked complete. EVS lead to route the supply issue through the local supply-support handoff and brief the incoming shift.”
For an equipment issue, name the location and visible asset label, describe the observed behavior, and state the work status. Do not include patient information or speculate about a cause. The EVS lead routes facilities matters to the local facilities contact and clinical or infection-prevention questions to the appropriate owner.
Use the approved local reporting route for the actual handoff.