Support routes and how the program learns
This page covers two things: where employees can look for support information, and how program owners check whether activities are useful without learning anything private about individuals.
The resources and roles below are fictional samples for Northstar Services. Your organization confirms the real list, and the information given by those teams is always the final word on what is available to you.
Sample resource types
Where employees might look, and who looks after each item.
| Resource | What it helps with | Looked after by |
|---|---|---|
| Wellbeing program guide | How the hub works and how to join activities | Program coordinator |
| Support routing overview | Who to approach first for different kinds of concern | People support team |
| Accessibility adjustments guide | How to request changes to an activity or a space | Accessibility lead |
| Workplace benefits summary | Official details of what the organization provides | People operations |
| Activity host checklist | Running an inclusive, optional session | Program coordinator |
Example: a privacy-conscious quarterly review
Program owners look at broad patterns, not individuals.
Sample review
What the owners look at
At the end of each quarter the coordinator reviews a handful of simple observations and writes a short summary for the wider team.
- Which formats drew people back, in general terms
- Common themes from optional, anonymous feedback comments
- Whether sessions were offered at times that suit different shifts
- Ideas people suggested for accessibility improvements
What the owners never do
Individuals are not tracked, ranked or compared, and nobody is asked why they did not attend.
- No attendance reporting by name
- No collection of health or financial details
- Feedback summaries are shared back with employees so they can see what changed
Who does what
Wellbeing Program Coordinator
Plans activities, welcomes suggestions and hosts the quarterly review
Department: People and Culture
People Support Team
First point of contact for personal or workplace concerns, and routes requests to the right place
Department: People and Culture
Accessibility Lead
Helps adapt activities, spaces and formats so more people can take part
Department: Workplace Services