A delivery plan with visible ownership

Sample operating model for a quarterly program cycle

This fictional Northstar example uses role names rather than employee names. The program owner coordinates the cycle; activity leads own their individual sessions; communications and workplace partners support delivery within their remit.

Cadence example: plan activities four weeks before a quarter begins, confirm practical details two weeks ahead, and review participant experience after the cycle.

From idea to review

A sample sequence that keeps decisions and handoffs explicit

The program owner maintains the shared activity list and records a named role for each handoff.

  1. 1

    Select a balanced set

    Choose a small mix across the four pillars. Check timing, format, and optional participation before confirming each idea.

  2. 2

    Confirm an activity lead

    Assign one role to coordinate each session and agree what support is needed from communications or workplace operations.

  3. 3

    Publish clear details

    Share the purpose, duration, joining options, access details, and opt-in nature before the activity.

  4. 4

    Deliver and note friction

    The activity lead records practical issues such as unclear joining instructions or a format that excluded some schedules.

  5. 5

    Review and adjust

    The program owner gathers experience feedback, records one or two changes, and carries them into the next cycle.

Sample ownership and handoffs

Role assignments are illustrative; adapt them to the actual operating model.

Role Owns Handoff or check
Wellbeing program owner Quarterly activity list, coordination, and review notes Confirms each activity has a lead and shares the review summary with program partners
Activity lead Session content, schedule, and participation details Sends final joining and access details to the program owner before publication
People communications partner Clear, timely program announcements Checks that copy explains voluntary participation and available formats
Workplace operations partner Room or workplace logistics for in-person activities Confirms the selected space and practical access details with the activity lead
Program review partner Qualitative feedback themes and proposed improvements Shares de-identified themes with the program owner; does not circulate personal disclosures