Vehicle support and delivery exceptions

Find approved vehicle-support instructions through the company's authorized resource. For a delivery exception, use the worked note below to give dispatch support the information needed for a callback.

A row of white delivery vans parked in a depot

Choose the right handoff

These examples identify who to contact; they are not operational procedures.

A delivery cannot be completed

While safely stopped, contact dispatch support through the callback route already listed in the authorized system and share the exception details below.

You need approved vehicle-support instructions

Use the authorized company resource. If you cannot locate it, ask the vehicle-support role through the established company channel.

You need a current trip detail

Check the current trip record in the authorized route system; this hub does not show live route or trip status.

Worked example: delivery exception note

Illustrative Cedar Routes handoff. Use the callback route already listed in the authorized system.

  1. 1

    Identify the job

    Job reference: CR-48217.

  2. 2

    Give the safe stopping location

    Stopped at the signed public delivery entrance on the north side of the site.

  3. 3

    State what cannot be completed

    The final two cartons remain undelivered; the receiving point is not available.

  4. 4

    Give the callback route

    Please return the call using the callback route already listed in the authorized system.