Choose the right support route
A quick guide for drivers and dispatch support.
For a delivery exception or a question about the current trip record, use dispatch support through the callback route in the authorized system. For help locating approved vehicle-support instructions, ask the vehicle-support role through the established company channel.
Use the company's authorized learning resource for current driver learning references. Routes and hours stay in their authorized systems.
Find the right support role
Use the established company channel or the callback route in the authorized system.
Dispatch support
- Use for a delivery-exception handoff or a question about the current trip record.
- Include the job reference and the detail that needs a response.
Vehicle support
- Ask for help locating approved vehicle-support instructions.
- Follow the company's authorized instructions rather than advice from this hub.
Personal calendar is not dispatch
The calendar card shows your upcoming personal calendar events. It is not a dispatch schedule, route plan, or trip record. Check the authorized route system for current trip details.