The review decision

At the agreed review point, check that the item is still accurate, relevant to its zone, approved for that audience, and within its agreed display period. Record one outcome: renew with a new review date, revise and resubmit, or retire through the configured publishing handoff.

A review date is a governance reminder, not an automatic expiry control.

Worked expiry review

Fictional Northstar Services examples; dates and decisions illustrate the record, not live system status.

Item Review finding Decision Responsible role Next action
Visitor check-in reminder Still accurate; reception team confirms the message remains useful. Renew Workplace zone owner Record the new review date and send the approved continuation through the configured handoff.
Learning open-house notice Event date has passed. Retire Learning zone owner Record retirement and ask the authorized publisher to remove it through the configured process.
Operations shift update The instructions changed before the planned review. Revise and resubmit Operations content owner Replace the outdated copy, obtain approval, and record the next review date.

When a review is overdue

  1. 1

    Notify the zone owner

    Send the item title, zone, last recorded review date, and the decision needed.

  2. 2

    Hold renewal pending a decision

    Do not assume an overdue item is renewed. Follow the organization's agreed handling for content awaiting review.

  3. 3

    Escalate unresolved ownership

    If no accountable zone owner can be identified, route the item to the signage program owner to assign or confirm responsibility.

  4. 4

    Record the outcome

    Document the decision, responsible role, date, and any publishing handoff required.

Common review questions

What if the zone owner is unavailable?

Route the pending decision to the signage program owner or the team's designated backup. Record who accepted responsibility before approving renewal or retirement.

What if content changes before its review date?

Treat the change as a new review: update the brief, check accuracy and zone fit, obtain the required approval, and record the revised review or expiry date.

How should retirement be documented?

Record the item, zone, decision date, responsible role, reason, and handoff request to the authorized publisher. A record alone does not remove content from a screen.