Share confirmed information, not guesses

When you need incident information, check the approved update source first. Confirm that the notice applies to your location or audience and note when it was posted. Follow applicable approved local instructions. Do not forward unconfirmed claims as fact.

A quick check before you share

Example communication sequence; it is not an emergency-response procedure.

  1. 1

    Open the verified update

    Use the organization’s approved update channel rather than relying on a forwarded screenshot or an unattributed message.

  2. 2

    Check scope and time

    Confirm the notice names the relevant location or audience and includes a posting or verification time.

  3. 3

    Share with context

    Use the approved channel and include the source, timestamp, and applicable location. Preserve the original meaning.

  4. 4

    Flag what is missing

    If the notice is unclear or appears outdated, report the gap through the organization’s verified contact route instead of filling it with assumptions.

A useful update versus an unverified claim

Illustrative wording only; the sample details are not live information.

Comparison: Clear, attributed example compared with Unverified example
Details Clear, attributed example Unverified example
Source identified Included Not included
Posting time included Included Not included
Applies to a named audience or location Included Not included
Sample wording “Example update from the approved communications channel, posted at 14:00 for Northstar Services Central Office.” “Someone said the office is closed.”

Approved local instructions

This example has no connected instruction files. Use the organization's approved, verified sources for local guidance; no unconfigured links are shown here.

Communication guidance

Finding the approved source

Start at Crisis Overview and follow the verified update channel identified by your organization.
Open Crisis Overview