Choose the approved sign-in path
For employees setting up sign-in or restoring access
Use your organization's recognized sign-in entry point for setup or recovery. Do not enter a password or security code on this page, and do not share a code with anyone who asks for it.
This fictional example uses Northstar Works and its staff sign-in service. It illustrates the decision and safe handoff; it does not provide live sign-in or support links.
Match your situation to the next step
Illustrative guidance for Northstar Works; these are not live destinations.
| Details | First-time setup | Returning employee: cannot sign in |
|---|---|---|
| Start here | Open the recognized staff sign-in entry point and follow its setup instructions. | Use the recognized entry point's approved recovery option if it is available. |
| Before continuing | Have an approved recovery method available and accessible. | Check whether you can still access a recovery method already registered to your account. |
| Stop self-service when | The entry point or instructions are unexpected, or the approved method is unavailable. | No approved recovery method is available, or the recovery flow cannot resolve access. |
| Next handoff | Contact IT and Security through your organization's established support route. | Contact IT and Security through your organization's established support route. |
Which situation fits?
Use the closest match; do not guess at a prompt or repeatedly retry an unknown route.
Use the recognized sign-in entry point and its approved setup instructions. If the expected route or prompt is unclear, pause and contact IT and Security.
Do not substitute an unapproved method or ask another person to receive a code for you. Contact IT and Security through the established support route.
Do not approve the prompt. Use the established support route to ask IT and Security what to do next.
A Northstar Works employee changes phones before completing setup. They check whether an approved recovery method they can still access is available. When it is not, they stop rather than repeatedly guessing or sharing a code, then ask IT and Security for guidance.
Prepare before you begin
These steps help you use an approved flow; they do not collect or verify credentials.
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1
Open the recognized sign-in entry point
Use the entry point your organization has identified for staff sign-in. If you are unsure whether it is the right one, stop and ask through the established IT support route.
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2
Check that an approved recovery method is accessible
Use only the recovery options described in your organization's approved instructions. Do not add personal details or codes to this intranet page.
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3
Follow the expected on-screen instructions
Continue only within the recognized setup or recovery flow. Do not share a password or security code with a person who contacts you.
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4
Pause if something is unexpected
Do not approve an unexpected prompt or keep guessing. Contact IT and Security through the organization's established support route.
Questions about safe setup and recovery
This page is guidance, not a sign-in system.
Does this page collect my password or security code?
No. This Sites page is informational. Never enter a password or security code into its page content or share a code with someone who asks for it.
What if I cannot access any approved recovery method?
Stop self-service and contact IT and Security through your organization's established support route. Do not try an unapproved workaround.
What if I see a sign-in prompt I did not expect?
Do not approve it. Contact IT and Security through the established route and describe what happened without sending a password or security code.
Who owns the setup and recovery instructions?
IT and Security owns the organization-specific setup and recovery instructions and handles cases the approved self-service path cannot resolve. Employees use the approved routes and protect their credentials.
When the approved path cannot help
Use your organization's established IT support channel when the recognized entry point is unclear, an approved recovery method is unavailable, or the self-service flow does not resolve access. IT and Security is responsible for the organization-specific instructions and specialist handoff; employees should not send passwords or security codes when asking for help.