fancybox

Trusted Support for Your MangoApps Solution

Standard Support
Monday - Friday
Response Time
Case Severity: 0
Initial Response Time Goal: < 12 hrs.
Resolution Time Goal: < 24 hrs.
Case Severity: 1
Initial Response Time Goal: < 24 hrs.
Resolution Time Goal: < 72 hrs.
Case Severity: 2
Initial Response Time Goal: < 72 hrs.
Resolution Time Goal: Scheduled for next maintenance release
Case Severity: 3
Initial Response Time Goal: < 5 business days
Resolution Time Goal: Scheduled for future maintenance release
Support sites
Priority Support
Monday - Friday
Response Time
Case Severity: 0
Initial Response Time Goal: < 2 hrs.
Resolution Time Goal: < 8 hrs.
Case Severity: 1
Initial Response Time Goal: < 8 hrs.
Resolution Time Goal: < 48 hrs.
Case Severity: 2
Initial Response Time Goal: < 48 hrs.
Resolution Time Goal: Scheduled for next maintenance release
Case Severity: 3
Initial Response Time Goal: < 5 business days
Resolution Time Goal: Scheduled for future maintenance release
Support sites
Dedicated support
Customer Success & Support Project
Dedicated Customer Success Manager
Chat & Screen Sharing Support
Ticket & Feature Request Tracking

Inquire more about our support and customer success service

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We want to make sure you're always dealing with the best.

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