Launching Screen Sharing For Windows, Mac & Mobile
Instant screen sharing of the desktop to provide support or do a presentation with internal users or anyone outside your company. Available on the web & mobile.
Screen Share Module Core Features
- Screen Share is a new module for instant screen sharing with a co-worker inside the company or partner / user outside your company. Like other core MangoApps modules, this module can be turned on or off, added to the primary navigation and launched from the compose dropdown
- Option to share full desktop or a just a single application window is available
- Ability to get audio alongside the screen sharing session is available
- Share the secure link with upto 2 people inside or outside the company to join. People instantly join the screen share session by just clicking the shared link
- Any one participant using the browser or native MangoApps client can share their screen with other participants without the need to switch presenter/organizer rights
- All participants can view the list of people who are on the screen share session along with the time they joined
- Stop the screen share at anytime and continue when ready feature is supported
- In the screen share module you can see the list of all screen shares that you have organized or participated in
- Organizer of the screen share session can label the session to help participants find it easily later
External (Non-Logged-In) User Supported
- Screen share can be done with participants who are not registered / not logged in users if the domain admin has enabled public screen sharing feature
- Start a screen share and share the secure link with an external user via email or any other channel.
- Clicking on the shared link the external user is asked to provide their full name and then they can view the organizer’s shared screen
- External / Non-logged-in user can also share their screen if they need to
- The recording of the session can be shared with external / non-logged-in users if your domain admin has allowed recorded links to have public access
Screen Share Settings & Controls
- Domain Admins have the following controls on the screen share module
- Enable organizers to record their screen share sessions
- Allow non-registered/non-logged users to participate in screen share sessions (external support use case)
- Allow recorded session links to have public access
- Ability to set the initial defaults on the following settings for all users
- Auto mute audio for the user when they join a screen share session
- Auto join a screen share session when a link is shared with the user (for the participant)
- Auto copy screen share url when a user initiates a screen share (for the organizer)
- Screen share organizer/participants have the following setting options
- Auto mute audio when you join a screen share session
- Auto join a screen share session when a link is shared with you (for the participant)
- Auto copy screen share url when you initiate a screen share (for the organizer)
Screen Share Using Web Browser & MangoApps Clients
- Screen sharing is supported using the following web browsers
- Chrome (both initiating a new screen share & viewing of a remote screen share)
- Firefox (both initiating a new screen share & viewing of a remote screen share)
- IE 11 & Edge (only viewing of a remote screen share)
- Safari (only viewing of a remote screen share)
- Initiating a screen share from the Chrome browser requires installing a chrome extension (takes < 1 min). Firefox browser no extension is required. Additionally to view the remote screen share no extension is needed for all browsers
- MangoApps Desktop client supports both initiating & viewing of a remote screen share
- MangoApps Mac client launches the browser for initiating a screen share & viewing of a remote screen share
Screen Share On Mobile
- Remote screen share viewing is supported on both iOS & Android devices in the mobile browser
- Ability to get audio alongside the screen sharing session is available on mobile
- You can view the list of people who are on the screen share session along with the time they joined
- Get and share the screen share link on mobile
Monthly Usage Logs & Limits
- In admin portal under Home > Logs you can now get information about your domain’s monthly usage of screen share (& video / audio calls)
- The logs provide information on
- Current month’s screen share (& video/audio call) minutes used
- Total minutes of screen share (& video/audio call) consumed
- A month by month usage log is available online & for download
- Each month’s usage can be drilled down further to get a list of users who used the screen share (& video/audio call) feature
- By default all domains get a total of 1800 minutes / month of screen share & video/audio calling (with MangoApps huddle option).
- Un-used minutes per month don’t get rollover’ed at this time.
- To know the pricing details for getting additional minutes allocated for your domain please get in touch with your CSM or write to us at support@mangoapps.com