This article is a brief guide to MangoApps sync functionality. The article is arranged by topics in the form of questions. Click any of the links below to be taken to the different topics:

What is MangoApps Sync?

MangoApps Sync is a productivity tool that allows you to mirror data stored on MangoApps to your desktop. You can then navigate and modify content stored on the MangoApps domain through your computer’s native file browsing interface, without using a web browser. Content that syncs down to your computer is available for offline access. If you make changes to the synced files locally, these changes are automatically synced back up to your MangoApps account, providing universal access to your files via the web, your computer or your mobile devices — wherever you are.

How do I configure MangoApps Sync?

Click on the files tab on your MangoApps for Windows client, you will be presented with an option to configure sync. Clicking on “Start Sync” will automatically sync all your files from “My Drive“, you can alternatively setup a selective sync of your folders from your MangoApps account by clicking on “Selective Sync“. Clicking on customize folder settings will present you with the following screen. Click on add folders to choose the folders you wish to sync on your computer. Then, start syncing.

Activating Sync will create a folder called “MangoAppsSync” on your computer. The “MangoAppsSync” folder will be kept in sync with all your other computers & web. You can also change the default location by clicking Setting Icon -> Preferences -> Sync -> Folder location

What are the default folders & files getting synced?

My Drive gets synced by default once you have enabled start syncing.

What is My Drive?

This is your personal work folder. By default the files uploaded and folders created here are private and only accessible to you. You can share and un-share these files & folders with co-workers & teams, when required with appropriate permissions.

How do I bulk sync multiple files at once?

Bulk sync in MangoApps is easy. Just drag a group of files or even files with folder hierarchies into your “My Drive” and inside any directory that already exists.

 

When the sync completes, the folder hierarchy and the files will be in MangoApps in your “My Work Folder”.

How can I move files and folders that I have synced?

To Move a single folder, right click on that folder and choose “Move”

 

Then choose the location in MangoApps where you want to move the folder.

To move a single file, you can do basically the same thing by clicking on the menu of the file:

To move multiple files or folders at once, we suggest you:

  1. Download the top-level folder of the files or folders that you want to move all at once to your local computer.
  2. Remove by deleting or moving any of the files or folders on your local machine’s copy of the folder that you don’t want to move back to MangoApps.
  3. Rename the folder on your local machine.
  4. Bulk Upload the renamed file to the location that contains the original top-level folder in step #1.
  5. VERY DANGEROUS AND OPTIONAL Because when you delete things, their data is removed from MangoApps, you don’t need to delete the original folder for some time or ever, if you want to be safe. If you are wanting to clean up the folder structure and understand that deleting items removes them from MangoApps, you can right-click and choose “Delete” on the top-level folder chosen in #1. This is not recommended.

How do I Add or Remove remove a folder from sync?

Click on the sync tab on your MangoApps for Windows client, then click on the three dots button-> Sync Preferences

Click on Selective Folder Sync

Navigate and un-check the folders you do not wish to sync any longer or check the folders you wish to sync and click on “Done” to save settings.

Please note: Folder/folders that you have unsynced will no longer be synchronized in the MangoAppsSync folder and will be left as is on your local disk. If you don’t want them to remain on your local disk, you can delete them manually.

Can I pause and resume sync?

Yes, you can pause sync by

Right clicking on MangoApps for Windows, on your task-bar, at the right bottom of the screen, refer screenshot:

Once you have paused the sync, you would notice a pause icon (as shown below).

To resume sync, click on the Slide button against Sync Paused, Or the 3 dot settings and Resume Sync.
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Can I view a sync summary?

Sync summary provides an in-depth account of the recent sync activity. It will show files that have not been synced because they are on the ignored files list, or because they cannot be synced since they contain special characters that cannot be stored on certain file systems. You can launch “Sync Summary” by clicking on Files tab on MangoApps for Windows.

How many computers can a user sync?

A user can sync a maximum of 2 computers.

How do I unlink a computer from MangoApps for Windows?

To unlink a computer, follow these steps:

  • Launch MangoApps for Windows
  • Click Settings -> Preferences > Choose Sync tab > Unlink This Computer

After you unlink a computer, your content will still be on your computer.

You should unlink your computer in these cases:

  • If you linked 2 computers and want to link a new computer
  • If you sell or give away your computer
  • If you send your computer in for service
  • If you reinstall Windows

 

Can I sync files that are attached from external repositories?

Files attached from external document repositories such as SharePoint, Office 365, Google Drive, Box, Dropbox, SkyDrive, Windows File Server, etc are not included in the sync, because they do not reside on MangoApps.

What kind of files would not be synced from my local disk to MangoApps cloud?

There are a couple of system-wide file patterns which are not synced, examples include:

  • Files containing characters that do not work on certain file systems. Currently, these characters are (each character in the list is quoted):

    “/”, “?”, “*”, “\\”, “<“, “>”, “|”, “\””, “:”,”%”, “#”, “{“, “}”, “~”, “^”, “\\r”

Not all characters are allowed in the file system of all operating systems.

  • Files starting in .csync_journal.db*
  • Executable files such as .exe, .app

Alternatively, you can Zip or RAR these files.

What is bandwidth limiting?

The Download Bandwidth can be either unlimited (default) or limited to a custom value. This is the bandwidth available for data flowing from the MangoApps Server to MangoApps for Windows. The Upload Bandwidth, the bandwidth available or data flowing from the MangoApps for Windows to the MangoApps server, has an additional option to limit automatically. When this option is checked, the MangoApps client will surrender available bandwidth to other applications. Use this option if there are issues with real time communication in conjunction with the MangoApps for Windows.

System requirements

    • Windows 7 & above
    • NET 4.5 & above
    • An Internet connection.
    • Minimum 5 GB free space on your local drive

Simple Sync Troubleshooting Steps.

Next step if the above does not work is to break sync > delete all files > re-sync This is to resolve corrupted files that give a perpetual sync type error.

Services can occasionally cause problems with the Destkop Client, chats not working sync not working, these type of errors.
Exit the app then restart these services: MangoAppsBckServ.exe and MangoAppsService.exe