List of Log Files

Domain Admins have access to the following logs in the MangoApps Admin Portal UI from under the “Security” module.

  1. Audit Log: Many of the important actions like module enabling/disabling, change of user role, deletion of content etc are captured in this log.  Below is the detailed list of the user actions that are logged:
    • Status update was deleted or changed
    • Question was deleted or changed
    • Poll was deleted or changed
    • Idea was deleted or changed
    • Idea campaign was deleted or changed
    • Post was deleted
    • Announcement was deleted
    • Comment was deleted
    • Project was deleted
    • Group was deleted
    • Department was deleted
    • Task was deleted
    • File was deleted
    • Folder was deleted
    • Company page or team page was deleted
    • Project template was deleted
    • Tracker was deleted
    • Event was deleted
    • Timelog was deleted
    • Any module was enabled or disabled
    • Super password was enabled or disabled
    • Super password was changed
    • Pin was enabled or disabled
    • Default email notifications was changed
    • External file repository was set or changed
    • Auto-follow setting was changed
    • Session time-out was changed
    • User was made the domain admin
    • Team owner rights were transferred
    • Products were added or removed to the solution
  2. User Devices Log: Mobile, Desktop & Mac IDs along with the last access time are captured in this log. Below is the detailed list:
    • Name of the user: User who is using the device/app
    • Unique device ID: A unique string from the device/app that identifies it
    • Device type: Possible values include – iPhone, iPad, Android, Desktop & Mac.
    • Last user activity: The time user last accessed MangoApps from the device
    • Device status: Possible values include – Active, Wipeout-Pending, Disable-Pending & Disabled
  3. Security Log: Security events like change of access location, un-authorized attempt to access a resource and the action taken are captured in this log. Below is the detailed list:
    • Name of the user: User whose action triggered the security event
    • IP address: IP address of the machine where the user attempted the un-authorized access
    • Platform: Platform (Desktop/Mac/Mobile) that the user attempted the un-authorized access
    • Event: Possible events include:
      • When user accesses account from a different geographic location than their last known location
      • When multiple incorrect number of password attempts happen by a user
      • When unauthorized attempt is made to access a resource/page by a user
      • When unauthorized attempt is made to access an invalid URL by a user
      • When unauthorized attempt is made to access admin portal by a user
      • When unauthorized attempt is made to access from an ip address that is outside of the ip range by a user
    • Time of event: Time when the security event happened
    • Action taken: This value is access-denied for all the unauthorized access attempts
    • Email notification: List of domain admins / user to whom an email notification was sent notifying them of the security event
  4. User Access Log: User login & logout time along with the platform used to access MangoApps is captured in this log. Below is the detailed list:
    • Name of the user: User who logged into MangoApps
    • Login id: The login id/email id user used to login
    • Login time: The time when the user logged-in
    • Logout time: The time when the user logged-out
    • Platform: Platform (Desktop/Mac/Mobile) that the user logged in from
    • IP address: IP address of the machine where the user logged in from

Security of Log Files:  

For shared cloud customers the above log data is security stored in an encrypted form in AWS RDS. For private cloud customers this log data in addition to being encrypted, it is stored in a private instance of AWS RDS. For on-premise customers this data is securely stored in the customer’s instance of database (on-premise).

Retention Period of Log Files:

The log data in these logs is maintained from the start of your MangoApps service. This ensures you have the required data for any time-period during which you are a MangoApps customer.

Export of Log Files:

These logs files can be exported by the domain admin in CSV or PDF format. At this time a maximum of 1000 records “in the time period” selected can be exported.