What is Analytics in MangoApps? How do I set it up?

As a network admin Analytics helps you understand how users are engaging with content on your domain and how much you’re saving using MangoApps. Once you set up a domain on MangoApps, you can get to the domain analytics from the admin portal.Analytics

The domain admin can turn off analytics for all network users from the admin portal.

Analytics_Setting

What are the various sections present under Analytics?

Analytics contains three sections:

  1. ROI Dashboard
  2. User Engagement
  3. Content Analytics

An extra section called Reporting is also present under analytics in the admin portal, which was earlier Reports in the admin portal. Along with this setting, you also have the option to enable or disable analytics for the user portal in the admin portal.

What is the ROI Dashboard?

You can measure your domain’s performance and evaluate the efficiency of your investment with the ROI (Return on Investment) feature. While we calculate ROI for your domain we also calculate the following:

  • Savings per month**
  • Extra time per month**

**Savings per month and Extra time per month is calculated based on the activity the users within the domain.

Activities are sorted into communication and collaboration categories and then subdivided into reading and writing. The amount of savings for each of these activity categories is different.

Based on a report by International Data Cooperation IDC and McKinsey Global Institute Analysis, we spend 67% of our time communicating and 14% of our time collaborating. Our efficiency increases by 20% to 35% when using collaboration tools. 1-roi
2-roi Also, a study by professor Jacob Palme, Department of Computer and Systems Sciences KTH Technical University showed that it takes around 4 minutes to communicate an activity in writing and 0.5 minutes to communicate an activity in reading.

Similarly, a study by Medium showed it takes around 7 minutes to collaborate on an activity in writing and 28 minutes to collaborate on an activity in reading.

3-roi

Hence:

For Example:

The savings:

We then average out the values for the last 12 months. If the domain is active for less than 12 months, then the number of months the domain was active is taken into account.

  • Improved productivity per month – This is to find out how much you are improving month to month.

Improved productivity per month = (Time savings per month / Total employee monthly time)*100

For example:

Time savings per month = 2000 hrs

Total employee in domain = 100

Total working days in month = 20

Total working hours per day = 8

Improved productivity per month = (2000/(100*20*8))*100 = 12.5%

We then average out the values for the last 12 months — unless the domain is active for less than 12 months, then the number of months the domain was active is taken into account.

  • ROI (Return on investment) – A profitability measure that evaluates the performance of a business by dividing net profit by net worth.

ROI = (Total Savings per month – Total investment per month) / (Total investment per month) x 100

For example:

Total Savings per month = $25000

Total investment per month = $5000

ROI=(25000-5000)/5000*100=400%

We then average out the values for the last 12 months — unless the domain is active for less than 12 months, then the number of months the domain was active is taken into account.


What is User Engagement?

User Engagement in MangoApps is the amount users participate and interact within MangoApps — i.e. the amount of activities the user does on the domain.  The system grades the user according to their actions.

MangoApps classifies the users under four categories:

  • Highly engaged users –These are the users who on multiple occasions perform an activity on MangoApps daily. They contribute both as a reader and a contributor to the activities on their MangoApps domain.
  • Engaged user – These are the users who perform activity on MangoApps daily, they contribute both as a reader and contributor to the activities on their MangoApps domain.
  • Moderately engaged user – These are the users who perform activity on MangoApps occasionally. They at least contribute once both as a reader and once as a contributor to the activities on their MangoApps domain.
  • Not engaged user – These are the users who can wait as long as a month before logging into to MangoApps. They do not perform any activity on their MangoApps domain.

User engagement streamlines the adoption of MangoApps and increases overall productivity and communication within an organization. The month to month comparison will showcase the amount of engagement and how much progress your domain is making.

  • MangoApps calculates the user engagement for the last 12 months i.e. the last 12 month from the sign up date.
  • For example, if a domain signed up on the 8th of October, 2013, then on viewing the engagement of the domain on the 6th of October, 2014 will show data till September 2014.
  • The user engagement is calculated monthly based on the number of non-suspended users for the month. If the number of users increases month to month, the increase is taken into account for the user engagement for that month.
  • We average out the values of last 12 months to find the user engagement percentages.

A point to note here is that a user can only be in one of the categories in a month and with increase and decrease in the activity will change the category monthly.


What is Content Analytics?

MangoApps content analytics will showcase the amount of content that is being created, the nature of that content and how it is used on the MangoApps domain.

The content analytics is divided into four parts:

Posts – It is the amount of content which is generated by the various activities done by the users on the MangoApps domain. The various activities which count as a post are as follows:

  • Status Updates
  • Create or edit a feed
  • Creating and updating a task
  • Ask and answer a question
  • Send a private message
  • Create a poll
  • Create an event
  • Create an idea
  • Create an idea campaign
  • Create a page
  • Create a wiki
  • Create a post
  • Upload a file

And so on…

When any of the above activities happen we increase the post counts with a proprietary algorithm. Note a deleted post doesn’t decrease the count.

Views – It is the amount of content viewed which is already generated by various activities done by users on the MangoApps domain.

  • If content is viewed multiple times, it is counted as many times as it is viewed.
  • Marking all as read will too increase the counts by the amount of unread activities.
  • Note: a deleted post doesn’t decrease the count of views on the content.

Comments – It is the amount of content on which users comment on which is already generated by various activities done by users on the MangoApps domain. A deleted comment doesn’t decrease the count

Likes – It is the amount of content on which a user likes which is already generated by various activities done by users on the MangoApps domain. A deleted post or comment which is already liked doesn’t decrease the like count.

All these activities are recorded in real time, we may compare the two previous time periods or same time in last year to see increase in adoption.