MangoApps logs contain lots of important information regarding a particular issue and help the support team to quickly troubleshoot the issue and fix the same. Below are the instructions to send the MangoApps logs to the support team

Windows

Go to MangoApps Preferences by clicking on the small “Settings” gear icon1

Click on “Email Logs” under “General” Tab1

Note- If your email client like Outlook is configured, the logs will be automatically attached to a new email with all the details filled in. If not, you will get a pop messages informing that the logs are saved to a location and asking you to send the same on support@mangoapps.com

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Alternative steps:

Go to Start > Run > type %appdata% > navigate to “Mangoapps for windows > logs” folder > Zip the “Logs” folder.
Attach it to an email and send it to support@mangoapps.com
Location may look like this: C:\Users\Mangoapps\AppData\Roaming\MangoApps for Windows\LOGS

Desktop Client Obtain logs video:

 

 

Mac

Select MangoApps, now at the top menu bar select MangoApps,
from the drop down select report a problem.

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Once selected an e-mail box will appear with the logs attached.

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iPhone

Non Logged in Mode

  • Launch the MangoApps iOS app and from the login screen tap on “Settings”
  • Tap on “Report a Problem” action
  • A new email will open with all the details pre-filled. Send this email to support@mangoapps.com

Logged in Mode

  • Login into your MangoApps account and from the left hand navigation select “Settings” option
  • Scroll down on the setting page and locate “Report a Problem” section.
  • Tap on “Report a Problem” action
  • A new email will open with all the details pre-filled. Send this email to support@mangoapps.com

 

Android

Non-Logged in Mode

  • Launch the MangoApps Android app and from the login screen tap on “Settings”
  • Tap on “Report a Problem” action
  • A new email will open with all the details pre-filled. Send this email to support@mangoapps.com

Logged in Mode

  • Login into your MangoApps account and from the left hand navigation select “Settings” option
  • Scroll down on the setting page and locate “Report a Problem” section.
  • Tap on “Report a Problem” action
  • A new email will open with all the details pre-filled. Send this email to support@mangoapps.com