There’s a series of steps you can follow using just the “deactivate” tool in the Admin Portal to re-add a user as a guest user after changing the email of the user you accidentally added as a network user.

  1. Go to the admin portal.
  2. Click on  “Users” -> “Manage Users”:
    Admin_Manage User
  3. Search for the person you’re looking for.
  4. When you find them, place a checkmark next to their name.
  5. Choose “User Tools” -> “Change Email Address”. In this case I will change abc@mangoapps.com  (his real email address) to abc@xyz.com (an arbitrary, fake email address I made up).
     Admin_Change Email Address
  6. “Deactivate” abc@xyz.com
    admin_deactivate users
  7. GO BACK to the user portal
  8. Go to the Group or Project that abc@mangoapps.com should be a guest user of.
  9. Choose “Members” from the left side menu then click on “Invite Members”.
    Invite Members
  10. Add the real abc@mangoapps.com as a guest user:
    add guest user

PLEASE NOTE:   Any user that has the same email domain matching the domain creators email then he cannot be a guest user and will automatically be considered as a network user on the domain. e.g. on a domain abc.mangoapps any user with @abc.com email domain cannot be a guest user and will be a network user on abc.mangoapps.com MangoApps domain.

To be a guest user on abc.mangoapps.com the user’s email can be other any email’s such @myworkemail.com, @domainname.com, @gmail.com, @hotmail, etc

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