The Procurement app now includes a full ordering and inventory management system. Employees browse a supply catalog filtered by their practice or location, add items to a cart, and submit orders that route through the existing requisition approval workflow. On the operations side, logistics teams manage a warehouse inventory with stock adjustments, CSV import/export, and a fulfillment queue that automatically deducts inventory when orders are fulfilled. Vendor integrations with Staples and Grainger allow catalog search and order placement alongside manually managed items — all shown in a unified catalog view. Quarterly chargeback reports by cost center and a low-stock alert system round out the feature set.

Use case: A clinic coordinator at a multi-site healthcare organization orders gloves and syringes from the supply catalog, the order is approved by a manager, and the logistics team fulfills it from warehouse stock — all tracked against the site's quarterly supply budget.

Available in: Procurement → Supply Ordering, Inventory Management, Vendor Integrations, Reports

Benefits Plan Summary Download — view or download plan documents from the enrollment details page

Employees enrolled in a benefits plan can now access their plan summary PDF directly from the enrollment details panel and the plan page. Both a download button and an in-browser viewer are provided, so employees can review coverage details, deductibles, and provider networks without contacting HR or navigating to an external portal. Admins can attach the plan summary PDF when setting up or editing a plan.

Use case: An employee reviewing their medical coverage before a doctor's appointment opens the enrollment details sidebar and downloads the plan summary PDF in seconds, without filing an HR request.

Available in: Benefits Management → Enrollment Details → Plan Summary

Benefits Enrollment Admin Controls — delete enrollments, backdate terminations, and prevent duplicate coverage records

Administrators now have finer control over employee enrollment records. A per-row Actions dropdown allows deleting a mistaken enrollment entry outright. Termination dates are no longer locked to today — admins can backdate a termination to the actual coverage end date, correcting cases where an error left phantom coverage months on the record. The system also now blocks an employee from having both an active and a waived enrollment on the same plan simultaneously, and bulk enroll or waive operations display a summary of any records skipped due to conflicts.

Use case: An HR administrator who accidentally bulk-enrolled a group of employees on the wrong plan can delete the erroneous records and re-enroll them correctly, with no coverage gaps or phantom entries in the system.

Available in: Benefits Management → Admin → Enrollments

The Analytics Hub now includes a fully interactive report builder that replaces manual query authoring with a guided, step-by-step interface. Managers and admins can select columns, apply filters, define groupings and sort orders, then preview results live before saving — all without writing any query syntax. An integrated AI Suggest feature analyzes the report intent and recommends relevant columns, metrics, grouping fields, and filters, significantly reducing the time needed to configure complex workforce reports. Template-based starting points are also available so common report structures can be reused across teams.

Use case: An operations manager who needs a weekly headcount report by department and shift type can open the builder, describe the goal to the AI, accept the suggested columns and filters, preview the results, and save the report as a template — in a fraction of the time it previously took.

Available in: Analytics Hub → Reports → New Report → Build Report

Service Desk teams can now operate in queue mode, where incoming tickets are routed to the team but held unassigned until an agent actively claims one. This is distinct from the existing round-robin assignment model and is designed for workflows where supervisors distribute work, or where agents self-select tickets based on expertise or availability. Each team can independently toggle queue mode on or off, and a new agent dashboard surfaces three parallel views — My Assigned, Team Queue, and Available — so agents always know what's waiting.

Use case: A facilities team receives maintenance requests from multiple buildings. Instead of auto-assigning tickets, the team lead monitors the queue each morning and routes high-priority requests to the right technician before they begin their shift.

Available in: Service Desk → Teams → Queue Mode

Shared Key Results in OKR Hub — cross-functional OKR ownership with multiple co-owners

Key results in OKR Hub can now be designated as shared, allowing multiple employees to be listed as co-owners on a single KR. Shared KRs appear on each co-owner's OKR dashboard and all co-owners receive notifications when progress is updated or milestones are reached. Individual KRs continue to work exactly as before — the new shared type is an additive option for teams tracking joint outcomes. Managers and above can create and assign shared KRs; co-owner badges are displayed throughout the objective and key result views.

Use case: A product manager and an engineering lead share ownership of a "reduce time-to-deploy" key result. Both can update progress independently, and both are notified when the metric moves — keeping cross-functional accountability visible without duplicating the objective.

Available in: OKR Hub → Key Results → KR Type → Shared

Performance management teams can now rely on end-to-end notifications for 1:1 meetings. When a meeting is scheduled, rescheduled, or cancelled, both the manager and employee receive an immediate notification — formatted with timezone-aware timing. Automated pre-meeting reminders are sent ahead of each session, and a new "Upcoming Meetings" dashboard widget gives employees and managers a quick view of what's coming next. This removes the manual back-and-forth that typically surrounds 1:1 scheduling and ensures no meeting slips through the cracks.

Use case: A manager schedules a quarterly check-in with a direct report — both parties receive a notification immediately, and an automated reminder goes out before the meeting so no one needs to dig through their calendar.

Available in: Performance Management → Meetings → Notifications & Reminders

Bulk Delete for Performance Reviews — delete multiple performance reviews in one action

HR administrators can now select multiple performance reviews from the index page and delete them in a single action. Reviews in "created" or "in progress" status are eligible for deletion; others are skipped automatically. When deleting more than ten reviews at once, the operation runs in the background with progress tracking so large cleanup tasks don't block the UI. This is particularly useful when winding down a review cycle, correcting a misconfigured batch, or removing stale test data.

Use case: An HR admin needs to clear out 50 draft reviews from a cancelled mid-year cycle — instead of deleting them one by one, they select all and confirm the bulk action, letting the system process the deletion in the background while they continue other work.

Available in: Performance Reviews → Review Index → Bulk Actions

Team Filter on Agent Dashboard — filter unassigned tickets by support team

Service desk agents can now toggle the available tickets section between "All" and "My Teams" to narrow the unassigned ticket queue to only those that belong to their assigned support teams. Previously, agents working across a high-volume help desk would see all unassigned tickets regardless of team relevance. This filter makes it easier to triage and claim tickets without sorting through requests outside your area of responsibility.

Use case: An IT support agent on the hardware team opens the agent dashboard and switches to "My Teams" — the queue immediately filters to show only unassigned hardware requests, reducing noise from HR and facilities tickets.

Available in: Service Desk → Agent Dashboard → Available Tickets

Safety Hub now includes a complete WCB compliance module alongside its existing OSHA support. Canadian organizations can track workplace incidents under province-specific rules for Ontario, British Columbia, Alberta, Manitoba, and Saskatchewan, with automated reportability determination, rate calculations (LTIR, Total Injury Rate, Severity Rate), and ready-to-submit employer reports. A dedicated compliance dashboard and annual summary view make it easy to stay audit-ready without managing spreadsheets or external tools.

Use case: A safety manager at a manufacturing company in Ontario opens the WCB dashboard, reviews this quarter's incident log filtered to reportable claims, and exports an employer report pre-filled with provincial rate calculations — all without leaving the platform.

Available in: Safety Hub / Incident Reporting → Compliance → WCB

Benefit Plan Eligibility Rules — Rule-based benefit enrollment targeting for HR administrators

HR administrators can now define eligibility rules for each benefit plan, combining criteria such as employment type, department, location, tenure, age range, job title, and pay grade. The platform automatically resolves the list of eligible employees and presents it in a tabbed view showing all eligible employees, those already enrolled, and those not yet enrolled. Admins can send enrollment notification emails to individuals or in bulk directly from the same screen, reducing the manual coordination typically required during open enrollment.

Use case: An HR manager setting up a new health plan for full-time employees in the Chicago office creates an eligibility rule combining employment type "Full-Time" and location "Chicago," then bulk-sends enrollment invitations to the 47 qualifying employees in two clicks.

Available in: Modern HCM → Benefits Management → Eligibility Rules

CBA Job Posting Eligibility and Automated Outreach — Priority hiring funnel for internal job postings scoped to a bargaining agreement

The CBA Planner now supports a Job Posting Eligibility scenario type that evaluates the priority hiring funnel for an internal job posting, filtered to members of a specific collective bargaining agreement. Each eligible candidate is annotated with their CBA membership status. Once the scenario is run, the platform automatically sends serial outreach emails to candidates in priority order with a 48-hour response window per candidate — candidates can accept or decline via a secure token link without logging in. This replaces manual outreach and ensures the hiring process respects CBA seniority rules from start to finish.

Use case: A union HR coordinator opens the CBA Planner for a maintenance technician posting, runs the Job Posting Eligibility scenario for the Local 412 agreement, and lets the system handle outreach — the first qualified candidate receives an email immediately, and the next receives one automatically if there is no response within 48 hours.

Available in: Job Board → CBA Planner → Job Posting Eligibility Scenario

Leave Compliance Reports now include a dedicated Workers' Compensation tab that aggregates all WCB and workers' comp leave requests in one place. The report surfaces employee details, absence dates, and hours worked, and supports filtering by date range and business location. A CSV export is included so teams can share data with insurers or external payroll partners without manual extraction.

Use case: A safety coordinator needs to compile all workers' compensation absences for a quarterly insurance audit — they can now pull the complete report with location and date filters and export it directly, without cross-referencing multiple leave records by hand.

Available in: Leave Management → Leave Compliance Reports → Workers' Compensation

Retroactive Bulk Compensation Changes — backdate compensation effective dates for retro pay

Bulk compensation updates can now be applied with a retroactive effective date, removing the previous restriction that required the effective date to be in the future. This is designed for scenarios where pay changes are finalized after the period they apply to — such as post-ratification CBA adjustments or delayed approval cycles — so that payroll systems can run accurate retro calculations against the correct compensation history.

Use case: After a collective bargaining agreement is ratified in April with a March effective date, an HR administrator can apply the negotiated pay increases retroactively across all affected employees in a single bulk action, ensuring payroll reflects the correct history from the agreed start date.

Available in: Compensation → Bulk Changes → Effective Date

Classifieds: Contact Methods, Location Tracking & Thumbnail Selection — employee marketplace listing improvements

Classifieds listings now offer three meaningful new capabilities for sellers. First, contact method selection lets sellers choose whether buyers reach them by email, phone call, or text message, with the appropriate contact field required on the form and the matching contact button shown on the listing detail page. Second, listings can now be linked to a specific business location from the company directory or given a custom address — buyers can filter the browse page by location to find nearby listings. Third, sellers can designate a primary thumbnail photo for each listing, with the selected image highlighted and used as the cover image across the marketplace.

Use case: An employee listing a piece of equipment for sale can set their work location so colleagues in the same office can find it quickly, choose phone as the preferred contact method, and select the clearest photo as the thumbnail — all within the same listing form.

Available in: Classifieds → Create / Edit Listing

Classified listings now offer structured contact methods — email, phone, or SMS — so buyers know exactly how to reach a seller without relying on internal messaging. Listings can be linked to a business location and shoppers can filter the browse page by location, making it easier to find local items or services. Sellers can also designate a primary thumbnail photo, giving listings a polished, consistent appearance in search results and galleries.

Use case: A warehouse employee posts a used tool for sale, selects "Phone/SMS" as the contact method, links the listing to their site location, and marks the clearest photo as the thumbnail — buyers at the same location filter to find it instantly.

Available in: Classifieds → Browse Listings / Create Listing

Pension Eligibility & Contribution Tracking — employer pension contribution rules and per-period reconciliation

Benefits admins can now configure employer pension contribution rules — fixed percentage, employer matching, or fixed dollar amount — and the platform automatically tracks both employee and employer contributions on a per-pay-period basis. YTD summaries and annual cap enforcement are built in, and a reconciliation report surfaces variances between expected and actual contributions for audit and payroll alignment. Employees have a dedicated pension contributions view showing their full contribution history and running totals.

Use case: A benefits administrator sets up a 5% employer match rule for the company pension plan; at month end, the reconciliation report highlights any periods where remittances diverged from the calculated amounts, saving hours of manual spreadsheet work.

Available in: Modern HCM → Benefits Management → Pension Contribution Rules / Contribution Records

Workers' Compensation Leave Compliance Report — WCB and workers' comp absence reporting with CSV export

Leave admins now have a dedicated Workers' Compensation tab within Leave Compliance Reports. The report aggregates all WCB and workers' compensation leave requests across the organization, displaying employee information, absence start and end dates, and hours worked during the absence period. Admins can narrow results by date range and location, and export the full dataset to CSV for submission to insurers, auditors, or payroll teams.

Use case: An HR manager preparing a quarterly workers' compensation audit filters the report to a specific facility and date range, then exports the CSV to attach directly to the insurer's claim submission — without manually compiling data from individual leave records.

Available in: Workforce Management → Leave Management → Compliance Reports → Workers' Compensation

HR teams onboarding employees in India now have access to a pre-built library of compliance forms covering Aadhaar, PAN, UAN, bank account details, and identity verification. Each form includes field-level format validation that is automatically suggested when the platform detects an Indian onboarding workflow, reducing manual configuration and the risk of collecting incorrectly formatted data. This is especially valuable for organizations hiring at scale across India that need to meet statutory documentation requirements without building custom forms from scratch.

Use case: An HR administrator onboarding a new hire in Bengaluru can assign the Aadhaar and PAN forms directly from the onboarding flow — the platform validates the format of each field in real time and flags errors before submission.

Available in: Onboarding → Forms Library → India Compliance Forms

Manual Candidate Entry in Job Board — add sourced candidates directly to the recruiting pipeline

Recruiters who source candidates outside of job postings — through LinkedIn outreach, referrals, or career fairs — can now add those candidates directly from the Job Board UI without needing to import a CSV or use the API. The form captures name, email, phone, resume, LinkedIn URL, source, and notes, with optional assignment to a specific job opening or talent pool. A real-time duplicate check on email prevents accidental duplicate records before the candidate is saved.

Use case: A recruiter who spoke with a strong candidate at a conference can immediately add that person to the pipeline with a resume and notes attached, assign them to an open role, and begin the review process — all without leaving the Job Board.

Available in: Job Board → Candidates → Add Candidate

Temporary Premiums: Acting Pay and Shift Differentials — automated pay premiums for shift differentials and acting roles

Managers can now configure pay premiums for shift differentials — including night, weekend, and holiday shifts — and for temporary acting-pay assignments where an employee steps into a higher-level role. The rules engine evaluates which premiums apply to each timesheet entry automatically, and payroll exports include an itemized breakdown showing premium hours, rates, and totals alongside base pay. This removes manual spreadsheet adjustments and reduces payroll errors for organizations with unionized workforces or complex compensation agreements.

Use case: A operations manager at a municipal transit agency can configure a night-shift differential that applies automatically whenever an employee works between 10 PM and 6 AM — and when a supervisor is temporarily filling in as a department head, the acting-pay premium is applied for the duration of the assignment and reflected in the next payroll run.

Available in: Shifts & Schedules → Admin → Premium Types; Payroll Export

The MangoApps Chrome extension now includes a full Ask AI chat interface. Employees can open the extension panel, ask questions in natural language, and receive answers drawn from MangoApps data and platform context — without switching tabs or navigating to a separate tool. The assistant maintains a short conversation history within the session, offers contextual suggestion chips based on the current page, and routes requests through the same agentic pipeline powering Ask AI elsewhere in the platform.

Use case: A frontline manager reviewing a shift schedule in their browser opens the extension and asks "Who is on call this weekend?" — and gets an accurate answer pulled directly from the platform without leaving the page.

Available in: Ask AI → Chrome Extension → Ask AI Panel

Sites: Section Templates & Version Comparison — reusable page sections and side-by-side version history for internal sites

Sites editors can now save any section of a page as a named template and insert it on other pages across the platform, making it straightforward to maintain consistent layouts for announcements, policy blocks, or branded content areas. In addition, the page history view now supports selecting any two versions and viewing them side-by-side in a compare view, so editors can see exactly what changed between drafts or across time before deciding whether to restore a previous version.

Use case: A communications team creates a branded "Important Notice" section once, saves it as a template, and reuses it across five department pages — then uses version compare to confirm the latest edit didn't accidentally remove a required disclaimer.

Available in: Sites → Page Editor → Section Templates / Page History → Compare

Organizations can now manage employee overtime banks directly within the platform, replacing error-prone spreadsheets and manual processes. Admins configure OT-to-bank conversion multipliers, define collective agreement policy groups, and assign employees to the appropriate group. Employees can elect their default preference (pay vs. bank) and request payouts at any time, while balances are consumed using FIFO rolling expiry with configurable grace periods. Automated balance alerts notify employees and managers when thresholds are approaching — including maximum balance limits, year-end forfeiture risk, and minimum balance warnings — and a four-tab compliance reports section covers financial liability, carryover projections, audit trails, and individual bank statements.

Use case: A municipal HR administrator can set up a banked overtime policy for firefighters under a specific collective agreement, configure a 1.5x OT-to-bank multiplier, and generate a financial liability report before the fiscal year closes — all without leaving the platform.

Available in: Time & Attendance → Leave Management → Banked Time

CBA Planner for Unionized Workforces — collective bargaining agreement management and bumping-rights simulation

A new Collective Bargaining Agreement Planner is now available within Employee Data Management, designed for organizations that operate under union contracts. Admins can create multiple CBAs and define eligibility rules by department, employee type, and seniority thresholds. The planner includes a scenario simulator for seniority-based bumping rights — allowing HR to model the downstream impact of a layoff or restructuring before it happens. When an internal job posting is made, the system automatically identifies eligible CBA members and sends them a notification, ensuring posting obligations under the agreement are met without manual tracking.

Use case: An HR manager at a transit authority can define bumping rights for their operators' union, run a scenario to see which senior employees would be affected by a route consolidation, and confirm that all eligible members were notified of any internal openings — from a single admin interface.

Available in: Employee Data Management → CBA Planner

Grievance Tracking in Service Desk — configurable grievance workflow with SLA tracking and audit trail

Service Desk now includes a dedicated grievance management workflow, accessible directly from the service catalog. Admins configure the workflow stages — such as Intake, Investigation, and Resolution — and assign each stage its own SLA deadline and approver (a specific user or a notification group). Employees file grievances through the catalog, and handlers advance cases through stages using a visual stage-stepper interface. Every stage transition is recorded in the audit trail, and the SLA monitor flags overdue cases automatically. Auto-escalation and keyword-based HR routing ensure grievances reach the right team without manual triage.

Use case: An HR compliance officer can configure a five-stage grievance process that routes submissions to a department head for initial review, escalates to HR if the SLA is missed, and produces a complete audit trail for any subsequent arbitration — using the same Service Desk interface employees already know.

Available in: Service Desk → Grievances

HR administrators can now create named Performance Cycles to organize and manage review campaigns across the organization. Each cycle can hold multiple review configurations — covering different review types such as annual, mid-year, or project-based — and administrators can trigger bulk review creation for all employees in one action rather than setting up reviews individually. This eliminates the manual overhead of coordinating review seasons and ensures every employee is included consistently.

Use case: An HR manager setting up the annual performance season creates a "2026 Annual Review" cycle, attaches separate manager and peer review configurations, then auto-creates reviews for all active employees in a single click.

Available in: Performance Management → Admin → Performance Cycles

Performance review templates can now be linked to a survey from the Surveys app, which is automatically sent to the employee, reviewer, or both when a review is approved. Admins configure the survey and recipient selection directly in the template wizard, so no manual follow-up is required. This closes the feedback loop on every review cycle — giving HR teams structured, consistent data on the review experience without additional coordination overhead.

Use case: An HR manager configures an annual review template to automatically send a satisfaction survey to the employee once their manager approves the review, capturing candid feedback on the process while it is still fresh.

Available in: Performance Reviews → Admin → Review Templates → Basic Info

MangoApps now includes a Sites app that lets organizations build and publish rich, structured web pages — whether for internal portals, department hubs, or external-facing content. Pages are built from composable content sections, supported by a company asset library for images and documents, and can be drafted or refined using AI-assisted generation. Audience targeting controls who can see each page, and published pages can sync automatically to the knowledge base so employees always find current information.

Use case: An HR team builds a benefits hub page targeting employees in a specific location, populates it with approved brand assets from the library, and lets an AI draft the initial copy — then publishes it knowing it will stay in sync with related knowledge base articles.

Available in: Sites → Page Editor

Per-App Administrator Role — granular admin access without global permissions

Administrators can now designate specific users as administrators for individual marketplace apps — such as EPMS, Service Desk, Benefits, Succession Hub, or Bookings — without granting those users platform-wide admin rights. App administrators gain full admin-level access within their designated app and are managed directly from the App Store page for that app, through a searchable employee picker. This makes it practical to delegate ownership of individual tools to the teams that run them.

Use case: A compensation manager is given admin access to EPMS so they can manage merit review templates and reward letters, without gaining visibility into unrelated admin areas like system settings or other apps.

Available in: Administration → App Store → App Administrators

Wikis AI Agent — query and browse wiki content through Ask AI

The Ask AI assistant can now search and retrieve content from the Wikis app directly. Users can ask questions, browse wiki pages, and get answers drawn from internal wiki content without leaving the AI interface. Admin users also have access to gated write operations through the agent, enabling content management from within the AI experience. The Wikis Agent is registered in the platform's agent registry and integrates with the hybrid intent router so relevant queries are automatically directed to wiki content.

Use case: A new employee asks Ask AI about the company's expense reimbursement process and receives a summarized answer pulled directly from the relevant wiki page, without needing to know where the wiki lives or how to navigate it.

Available in: Ask AI → Wikis Agent

Asset Pro now includes a dedicated End-of-Life Timeline Report that gives asset managers a clear, date-driven view of when hardware assets are approaching or past their end-of-life. EOL dates are automatically calculated from each asset's deployment or purchase date combined with the useful-life setting defined at the category level — eliminating manual tracking in spreadsheets. The report supports drill-down by category, flexible filters, and CSV export for use in procurement planning or budget forecasting.

Use case: An IT manager planning next year's hardware refresh can open the EOL Timeline Report, filter to laptops deployed in 2021, and immediately see which devices are expiring in the next six months — then export the list for a budget request.

Available in: Asset Pro → Reports → EOL Timeline

Scheduling managers can now toggle to a Board View on any schedule page, presenting a person-by-day grid where each row is a team member and each column is a day of the week. Shifts can be dragged between employees and across days with a confirmation step, and an "Unassigned" row at the top makes it easy to spot and fill open coverage gaps without navigating to a separate page. The view preference is saved locally, so managers return to their preferred layout on every visit.

Use case: A floor supervisor notices three unassigned shifts for the weekend in the Unassigned row, drags each one onto the right team members, and confirms the assignments — all from the same schedule page they were already viewing.

Available in: Shifts & Schedules → Schedule → Board View

Service Desk Trending Themes Analytics with AI Clustering — discover what employees are really asking about with AI-powered theme detection

The Service Desk analytics dashboard now identifies genuine trending themes by clustering ticket keywords and bigrams across a date range — surfacing named patterns like "Password Reset" or "VPN Connectivity" rather than just raw request-type counts. Themes can optionally be labeled using AI for clearer readability, and a new category filter at the top of the analytics page scopes all reports — including trending themes — to a specific request type. This gives IT and operations teams actionable insight into what issues are recurring and where to invest in self-service or process improvements.

Use case: An IT manager filters the Service Desk analytics to "IT Support" and immediately sees that "Password Reset" and "VPN Connectivity" are the top two themes for the month — giving them concrete data to prioritize a self-service password reset tool.

Available in: Service Desk → Analytics → Trending Themes

Software Asset Management in Asset Pro — track SaaS subscriptions, desktop apps, and server licenses alongside hardware

Asset Pro now supports software assets in addition to hardware, enabling IT and operations teams to manage the full scope of organizational assets in one place. Software entries can capture publisher, version, license key, license type (per-seat, per-device, site-wide, concurrent, subscription, or perpetual), seat counts, and subscription lifecycle dates. A compliance gauge on each software asset shows license utilization at a glance, and seats can be allocated to and released from employees directly within the asset record. Admins can configure which sections appear on asset detail and form pages, and department assignment is available across both hardware and software assets. New filter toggles on the asset index let teams view Hardware, Software, or all assets together.

Use case: An IT administrator adds the company's project management SaaS subscription to Asset Pro, sets the licensed seat count, assigns seats to each department, and immediately sees a compliance gauge showing that 87 of 100 licenses are in use — enabling a timely renewal decision before the next billing cycle.

Available in: Asset Pro → Assets → Software (filter toggle) / Asset Detail → License Allocation

When applying a schedule template to a team that works across multiple locations, managers can now assign each individual template shift to a specific location before the schedule is finalized. A new "Configure Locations" step appears during template application, presenting all template shifts in a focused modal where managers can assign locations one by one, use bulk select to apply a location to a group of shifts, or let AI suggest assignments based on shift names. Single-location teams see no change to their existing workflow. This eliminates the previous limitation where all template shifts defaulted to a single target location, making schedule templates genuinely useful for multi-site operations.

Use case: A retail operations manager applies a weekly schedule template to a team split across three store locations — instead of manually editing every shift after creation, they assign locations in bulk before confirming, and the fully configured schedule is created in one step.

Available in: Shifts & Schedules → Schedule Templates → Apply Template

Recurring Tickets in Service Desk — automatically generate repeating service desk tickets on a schedule

Admins and agents can now configure service desk tickets to recur at defined intervals — daily, weekly, monthly, or on a custom schedule — with the platform automatically creating each follow-up ticket without any manual action. Each recurrence is tracked as a linked instance, giving teams a clear history of recurring work. This is particularly valuable for compliance checks, routine maintenance requests, and any operational task that happens on a predictable cadence but previously required someone to remember to file a new ticket each time.

Use case: A facilities manager sets up a recurring ticket for weekly fire extinguisher inspection — the platform creates and assigns the ticket automatically every Monday, ensuring the task is never missed and the audit trail is always complete.

Available in: Service Desk → Recurring Tickets

The goal detail sidebar now surfaces three key activity types alongside the goal itself: Action Steps with a completion progress bar and task count, attached Notes with file links and direct view access, and Goal Ratings displayed as a read-only summary. Previously, employees and managers had to navigate to the full goal page to see this context — now it's available inline wherever the sidebar appears. This reduces friction during check-ins, 1:1s, and performance conversations by keeping relevant goal details one click away.

Use case: A manager reviewing a direct report's goal during a 1:1 can see which action steps are complete, read the latest note the employee attached, and check the current rating — all from the sidebar without leaving the conversation.

Available in: OKR Hub → Goal Detail → Sidebar Panel

Schedule Hour Targets and Auto-Assign Limits — prevent over-scheduling with per-employee weekly hour targets

Managers can now define weekly hour targets for each employee on a schedule — drawn from contracted hours, role defaults, or manual overrides. The auto-assign engine respects these targets when filling open shifts, applying scoring penalties as an employee approaches their limit and blocking assignments that would exceed it. Remaining capacity and utilization percentages are visible in the team calendar modal and print views, giving schedulers a clear picture of availability before publishing. This helps organizations honor contracted hours, avoid burnout, and maintain fair distribution across the team.

Use case: A workforce manager running auto-assign for a busy week sees that two employees are near their contracted 40-hour limit — the system deprioritizes them for additional shifts and flags their remaining capacity, so the schedule is published without any unintentional overtime.

Available in: Shifts & Schedules → Schedule → Hour Targets

Employees can now belong to more than one organizational department at the same time. All assigned departments appear as badges on the employee's profile page, and department member counts accurately reflect every employee assigned to that department — regardless of whether it is their primary department. Administrators can manage department assignments directly from the user form using a multi-select interface, making it straightforward to reflect how modern organizations actually work, where employees frequently span multiple teams or cost centers.

Use case: A payroll specialist who also supports the HR operations team can be assigned to both the Finance and HR departments, so managers in either department can find and filter for that employee without manual workarounds.

Available in: Employee Directory → Admin → User Profile → Department Assignment

The Libraries app now offers a tree view mode alongside the existing modern and classic layouts. Documents and folders are displayed as a collapsible, nested hierarchy, making it easier to navigate large or deeply structured libraries at a glance. Users can expand and collapse branches inline without losing their place, and admins can set the tree view as the default for their organization. Drag-to-reorder remains available in the other view modes.

Use case: A compliance manager maintaining a large policy library can switch to tree view to quickly locate a nested subfolder without scrolling through a flat grid of cards.

Available in: Libraries → View Mode Toggle (header)

Service Desk Dashboard Widgets — ticket queue and support launcher on the home feed

Two new Service Desk widgets now appear on the home dashboard. The first is a role-aware ticket list: employees see their own open tickets, managers see pending approvals, and agents see tickets assigned to them — all in a single tabbed card limited to the most urgent items. The second widget is a quick-launch pad for submitting new requests, surfacing enabled request types as tiles alongside an AI-assisted support chat button when Ask AI is enabled. Both widgets are also available to mobile clients.

Use case: A field manager starts their day on the home feed and immediately sees three pending approval requests in the Service Desk widget, approving them without navigating away.

Available in: Home Feed → Service Desk Widget / Admin → Service Desk → Settings

Open Colleague Profile Viewing — employee directory accessible to all staff

All authenticated employees can now view any colleague's profile, regardless of their role. Previously, profile access was restricted by permission level, which blocked some employees from looking up basic information about co-workers. Access is still scoped to the organization — users outside the business cannot view profiles.

Use case: A new hire looks up their onboarding buddy's profile to find their department and contact information without needing a manager-level account.

Available in: People Directory → Employee Profile

Implementation Hub projects now include a full collaboration layer for managing onboarding and implementation engagements. Team members and customers can post comments on individual milestones, react to project updates, and @mention colleagues to draw attention to specific items. Files and documents can now be attached directly to project updates and are automatically stored as project documents — with image previews available via a built-in lightbox. Automated email notifications alert stakeholders when milestone due dates approach or project activity requires attention, keeping everyone aligned without manual follow-up.

Use case: An implementation manager posts a project update with a configuration file attached — the customer contact is notified by email, views the file directly in the project timeline, and checks off the milestone task assigned to them.

Available in: Implementation Hub → Project → Milestones / Updates

Service Desk: Request Type Deep Links — Link directly to a specific service request form

The Service Desk now supports deep links that open a specific request type automatically. When a URL includes a type parameter, the sidepanel opens pre-loaded to that request form — no extra clicks needed. This makes it easy to embed direct "Submit a request" links in emails, HR portals, intranet pages, or manager guides, reducing friction for employees submitting common requests.

Use case: An HR manager includes a link in the company handbook that takes employees directly to the "Time Off Request" form in Service Desk, opening it immediately on page load.

Available in: Service Desk (accessible via deep link URL with ?type= parameter)

Libraries: Admin Reorder — Control the display order of content libraries

Workspace administrators can now drag and reorder libraries to control the sequence in which they appear to employees. Previously, library order was fixed; admins can now surface the most relevant or frequently used libraries at the top for their teams, improving content discoverability across the workspace.

Use case: A learning and development admin moves the "New Hire Essentials" library to the top of the list so it appears first for all employees during onboarding season.

Available in: Libraries → Admin View → Reorder

Employees can now export their own performance review and self-assessment as a formatted PDF. The exported document is role-aware: employees see their own view, managers see the full review. All template settings are respected — numeric or qualitative ratings, custom fields, and review categories are included or excluded based on the configuration your admin has set. The PDF renders with clean layout, consistent spacing, and a proper footer.

Use case: An employee completing their annual self-assessment wants a copy for their personal records — they click Export PDF from the review page and receive a clean, formatted document reflecting exactly what they submitted.

Available in: Performance Reviews → Self-Assessment → Export PDF

Auto SSO Login — Automatic single sign-on redirect from identity provider domains

Users who arrive at the platform from a URL associated with a configured SAML or MangoApps identity provider are now redirected automatically to SSO authentication — no need to manually select their login method. The platform detects the referrer domain, matches it to the correct SSO configuration, and initiates the authentication flow transparently. This reduces friction for organizations where employees access the platform from internal portals or intranet links.

Use case: A company's internal portal links directly to the workforce platform — employees clicking that link are signed in via SAML SSO without ever seeing a login page.

Available in: Configured automatically based on your SSO settings (Admin → Integrations → SSO)

Procurement Requisitions CSV Export — Export procurement requests for reporting

Procurement managers can now export the full list of procurement requisitions to CSV from the requisitions index. This makes it straightforward to pull requisition data into external reporting tools, spreadsheets, or approval workflows outside the platform.

Use case: A procurement manager needs to share a summary of open requisitions with a finance team member who does not have platform access — they export to CSV and share the file directly.

Available in: Procurement → Requisitions → Export

AI Home is a new dedicated page that aggregates and ranks your most important action items across every HR domain — recruiting, scheduling, timekeeping, contracts, onboarding, and more. Instead of checking each module separately, managers and HR administrators get a single prioritized view of what needs attention today, with high-priority items flagged in red and a clear "all clear" state when nothing is pending. An AI Home widget also appears directly on the main dashboard for quick access without leaving your current workflow.

Use case: A manager opens their dashboard in the morning and immediately sees three high-priority items across recruiting, timekeeping, and onboarding — a pending offer approval, an unapproved timesheet, and a new hire missing required documents — all without navigating to individual apps.

Available in: Dashboard → AI Home or via the AI Home dashboard widget

Performance Review Mutual Visibility — See Manager Feedback After Both Sides Submit

Employees can now view their manager's ratings, written comments, assessment fields, and overall score directly on their performance review page — but only after both the employee and the manager have completed and submitted their portions of the review. This mutual-submission gate ensures neither side is influenced by the other during the assessment process, while still giving employees full transparency into their manager's evaluation before the review meeting takes place.

Use case: An employee completes their self-assessment and submits it; once their manager also submits the manager review, the employee can log back in and see their manager's ratings and comments side-by-side with their own responses before their scheduled review meeting.

Available in: Performance Management → My Reviews → [Review] → Self-Assessment

Managers and HR admins can now use the AI assistant to get a complete picture of their team's performance activity without navigating multiple screens. Ask the assistant to list overdue reviews, pull up in-progress goals by priority, surface recent feedback for a specific employee, or generate a retention risk summary across the entire team — all from a single conversational interface. Beyond viewing data, managers can also take action: submit continuous feedback for a colleague, kick off a draft performance review, or generate an AI-assisted reward letter, each with a confirmation step before anything is saved.

Use case: A people manager preparing for a quarterly check-in asks the assistant to show all overdue reviews on their team and any high-risk employees flagged by predictive analytics — then drafts a reward letter for a top performer, all without leaving the chat.

Available in: Ask AI → Performance (EPMS) Assistant

Service Desk now supports custom fields on a per-request-type basis. Admins can define fields such as text inputs, dropdowns, checkboxes, and date pickers for each request type, and employees see the relevant fields dynamically when they open a new ticket. Submitted values are stored and displayed in the ticket detail sidebar, giving agents the context they need without back-and-forth follow-ups.

Use case: An IT admin configures a "Hardware Request" type with dropdowns for device category and preferred model — employees fill in the structured form on submission, and agents see all the details immediately on the ticket page.

Available in: Service Desk → Settings → Request Types

Admin Ticket Deletion — Permanently remove tickets from the Service Desk queue

Service Desk administrators can now permanently delete any ticket, regardless of its current status, directly from the ticket's Actions menu. This gives admins full control over queue hygiene — test tickets, duplicates, and incorrectly filed requests can be removed cleanly without leaving orphaned records.

Use case: A Service Desk admin removes a batch of test tickets created during initial setup so the queue reflects only real employee requests from day one.

Available in: Service Desk → Ticket → Actions → Delete Ticket

Requisition Auto-Activation — Skip approval steps when manager sign-off is not required

When the Procurement module is configured to bypass manager approval, purchase requisitions are now automatically approved and activated upon submission. The form and confirmation prompts update to reflect the "Activate" flow, and the system logs the auto-approval so there is a clear audit trail. Teams that operate without formal approval gates no longer need manual intervention to move a requisition forward.

Use case: A small operations team with no approval requirement submits a supply requisition and it moves directly to active status, ready for a purchase order — without waiting for anyone to click Approve.

Available in: Procurement → Requisitions → Submit

Employees can now see their approved and pending time off requests displayed directly alongside their scheduled shifts in the My Shifts and My Availability views. Approved leave appears with a solid amber indicator, while pending requests show a dashed orange indicator, making it easy to spot conflicts at a glance. This eliminates the need to cross-reference a separate leave calendar when planning availability or accepting shift offers.

Use case: A part-time employee checking their upcoming week in My Shifts can immediately see that a pending vacation request overlaps with an assigned shift, and can address it before it becomes a scheduling conflict.

Available in: My Shifts · My Availability

Multiple Secondary Location Assignments — Assign field employees to more than one secondary work site

Employee location profiles now support multiple secondary location assignments instead of a single secondary location. Administrators can select any number of secondary sites for an employee, making it straightforward to reflect the reality of rotating field technicians, multi-site maintenance staff, or cross-location support roles. The underlying data model already supported this — the interface now matches it.

Use case: A facilities technician who rotates across three office buildings can be accurately assigned to all three secondary locations, ensuring they appear in coverage reports and shift recommendations for each site.

Available in: Admin → Employees → [Employee] → Location & Assignment

Reopen Approved Performance Reviews — Allow admins to send approved reviews back for editing

Administrators can now reopen a fully approved performance review, returning it to in-progress status so the manager can make corrections or additions before the review is re-completed and re-approved. Reopening clears the approval timestamp and any completion markers, enforcing a clean re-run of the workflow steps. This replaces workarounds that previously required manual data corrections when a review was closed prematurely or contained errors.

Use case: After an HR admin notices that a manager submitted a review without completing the goal ratings section, they can reopen the review, allowing the manager to fill in the missing scores and resubmit for approval — all without losing the existing review content.

Available in: Performance → Reviews → [Review] → Admin Actions

Employees can now submit access requests for groups or systems directly through the Service Desk app. Each request follows a structured lifecycle — submitted, approved or rejected by a designated approver, then automatically executed — with email notifications at every stage and a full audit trail. This eliminates the need for informal access requests over email or chat, giving IT and HR teams a centralized, trackable process for managing permissions and provisioning.

Use case: A new hire needs access to a shared drive and a distribution group — they submit a single access request through the Service Desk, their manager approves it, and the system provisions access automatically without any manual IT intervention.

Available in: Service Desk → Access Requests

AI Assistant for Libraries — conversational search and management for company resources

The Libraries app now includes a built-in AI assistant that lets employees find company resources in plain language — policies, handbooks, brand assets, HR documents, and more — without knowing which library or category to look in. Admins with the appropriate permissions can also use the assistant to create, update, or remove library items directly through conversation. The assistant is powered by the same AI infrastructure used across the platform and can be enabled or disabled per organization.

Use case: An employee asks "Where can I find the remote work policy?" and the Libraries AI instantly surfaces the relevant document, regardless of which library it's filed under.

Available in: Libraries → AI Assistant (enable under Libraries → Settings)

Bookings Waitlist — get notified when a booked workspace becomes available

When employees try to book a workspace or resource that is already reserved for their desired time, they can now join a waitlist with a single click. If the existing booking is cancelled, waitlisted employees are notified automatically and can complete their booking. Admins can enable or disable waitlist functionality per space configuration.

Use case: An employee wants to reserve a conference room that shows as booked for their meeting time — they join the waitlist and receive a notification the following morning when the booking is released.

Available in: Bookings → Book a Space

Service Desk now sends rich Adaptive Card notifications to Microsoft Teams channels when tickets are created, updated, or resolved. Notifications include ticket details, priority, and a deep link back to the request — so teams staying in Teams all day no longer have to switch context to track support queues. Channel notifications are configured per business and scoped to specific events, giving admins control over signal vs. noise.

Use case: An IT manager configures Service Desk to post to the #it-support Teams channel whenever a high-priority ticket is opened — the on-call technician sees the card, clicks through, and starts triaging without leaving Teams.

Available in: Service Desk → Settings → Integrations → Microsoft Teams

Field Service AI Agent — AI assistant for work orders, dispatch, estimates, and invoices

Field Service Suite now includes a dedicated AI agent that understands the full field service workflow. Ask it to look up open work orders, check dispatch schedules, review estimates or invoices, query pricebook items, or surface operational recommendations — all in plain language. The agent can both read data and take write actions, reducing the time spent navigating between screens for routine lookups and updates.

Use case: A field service coordinator asks "Show me all open work orders assigned to technicians in the East region with estimates over $500" and gets a filtered summary instantly, without building a manual report.

Available in: Field Service Suite → Ask AI

Bookings Waitlist — Space reservation waitlist for fully booked resources

When a desk, room, or shared space is fully booked, employees can now join a waitlist. If an existing booking is cancelled, the next person on the waitlist is automatically offered the spot. Admins can enable or disable the waitlist feature per booking configuration, and waitlist status is visible throughout the booking flow.

Use case: An employee tries to book a conference room that is fully reserved for the day, joins the waitlist, and receives a notification when a slot opens up — without having to keep checking back manually.

Admins can now upload PDF documents of previous performance reviews for any employee, making historical evaluation records accessible directly within the performance management workflow. When a manager or reviewer opens a current performance review or self-assessment, a sidebar panel displays any uploaded historical documents with a direct download link. This eliminates the need to track down past reviews in separate systems or file storage during review cycles.

Use case: A manager conducting an annual review can reference an employee's review from two years ago — uploaded by HR as a PDF — without leaving the performance review page.

Available in: Performance Reviews → Review Detail → Historical Documents

Admins and super admins can now assign performance reviews to entire groups of employees in a single operation using a new 3-step wizard. The workflow lets you choose a review template and date range, filter and select employees by group or criteria, then preview and confirm assignments before they are created. The wizard handles edge cases like employees who already have an active review — admins can force-include them or assign an alternate reviewer — and a results page confirms exactly what was created.

Use case: An HR manager rolling out quarterly reviews can select all employees in a specific department, assign the standard template, and launch all reviews in under a minute — without creating each one individually.

Available in: Performance Reviews → Admin → Bulk Assign Reviews

Customizable Rating Scale Labels — Rename performance review rating levels to match your company language

Business admins can now override the default rating scale text — both the label (e.g., "Outstanding") and the supporting description — for every level on the performance review scale. Custom values apply consistently across all review surfaces: review forms, self-assessments, manager reviews, merit matrices, PDFs, and the analytics dashboard.

Use case: A company that uses the term "Exceeds Expectations" internally can replace the default "Outstanding" label and tailor the description to match their performance philosophy — without any custom development.

Available in: Performance Reviews → Admin → Settings → Rating Scale

Inspections REST API — Programmatic access to inspection data and compliance summaries

The Inspections module now exposes a public REST API, giving integrations and reporting tools access to inspection records, templates, and dashboard compliance data. Endpoints support filtering, pagination, and structured JSON responses covering inspection status, scores, corrective actions, and scheduling information.

Use case: A safety manager using a third-party BI tool can pull live inspection completion rates and corrective action statuses directly into their dashboard without manual exports.

Available in: API → /apps/api/inspections

The Reporting Agent now supports exporting any report as a professionally formatted PDF, complete with embedded bar, line, and pie charts rendered natively alongside the underlying data tables. Reports that previously existed only on-screen can now be downloaded and distributed as polished documents suitable for meetings, presentations, or record-keeping. In addition, a new Share button on each report allows owners and administrators to share reports with specific teammates via a user search modal, giving collaborators direct access without requiring them to recreate the report themselves.

Use case: An operations manager runs a weekly labor utilization report in the Reporting Agent, exports it as a PDF with charts for the leadership meeting, then shares the live report with two regional directors so they can monitor the same data on an ongoing basis.

Available in: Reporting Agent → Report → Export PDF / Share

Admins can now link a Go1 account directly in MangoApps to provision a per-business content library portal. Once connected, the Go1 admin console is embedded inside the Training app, giving learning administrators a single place to manage courses — and employee accounts are provisioned automatically so workers can launch Go1 content without a separate login or manual account setup.

Use case: A training manager connects the company's Go1 subscription, and every employee can immediately browse and launch thousands of courses from the Training app without IT needing to create individual Go1 accounts.

Available in: Training → Admin → Go1 Content Library

Libraries App — searchable, permission-controlled resource library for employees

The new Libraries marketplace app gives organizations a dedicated space to organize and share internal resources — documents, links, and files — in categorized, searchable libraries. Admins control who can access each library, making it easy to surface the right materials to the right teams without cluttering general file storage or intranets.

Use case: An operations team creates a "Compliance Resources" library with categorized policy documents and procedure guides, visible only to relevant departments, so employees always find current materials in one place.

Available in: Libraries → Spaces → Categories & Items

Employees and managers can now complete the entire performance review cycle from a mobile device, with no need to switch to a desktop. Employees can fill out self-assessments with dynamic validation and progress tracking, create and submit goals with all configuration options, update goal progress, and acknowledge completed reviews. Managers gain a full mobile dashboard to edit and submit team reviews, approve or reject employee goals with comments, and trigger all workflow transitions — including initial submit, submit for approval, and mark meeting complete — with notifications sent at each step.

Use case: A field manager reviewing their team's mid-year performance can approve employee goals, submit manager reviews, and complete the entire cycle from their phone while on the floor — without waiting to get back to a desktop.

Available in: Performance Reviews → Mobile → Self-Assessment, My Reviews, Goals Management → Mobile → Team Goals

Admins can now configure referral programs with targeting rules that limit which jobs display a given referral incentive. Eligibility filters include specific departments, locations, and a minimum salary threshold — so a high-value referral bonus for senior engineering roles, for example, will not surface on entry-level or unrelated positions. The system automatically matches each job to the best applicable program at display time, and the program list and detail pages now show the active targeting configuration at a glance.

Use case: An HR team running a $5,000 referral bonus for senior engineers can scope that program to the Engineering department and a $120,000 salary floor, ensuring frontline or administrative jobs are not mistakenly associated with the incentive.

Available in: Job Board → Referral Programs → Program Settings

Service Desk Collaboration Improvements — @mentions, ticket following, and assignee privacy controls

Three new collaboration capabilities are now available on service desk tickets. Agents and admins can @mention other users directly in ticket comments — an autocomplete picker surfaces matching users and the mentioned person receives an in-app notification. Any employee can now follow a ticket to receive notifications when its status changes or a new comment is posted, making it easy to stay informed without being the assignee or requestor. Finally, admins can enable a setting to hide assignee details from requestors: the ticket owner remains fully visible to agents, managers, and admins, but requestors see only the team handling their request — useful for organizations that route work through shared queues or want to preserve agent privacy.

Use case: A support agent working a complex IT ticket can @mention a network engineer for input, while the employee who submitted the request follows the ticket for updates — without seeing internal assignment details.

Available in: Service Desk → Ticket View → Comments & Followers; Admin → Service Desk Settings → Assignee Visibility

Organizations in industries with strict meal break regulations — such as retail, healthcare, and food service — now have a dedicated Meal Compliance app to manage the full compliance lifecycle. The app tracks employee meal break behavior, surfaces gaps and exceptions, and allows managers to issue waivers with built-in e-signature capture. Automated scheduling and notifications reduce the manual overhead of staying compliant, and an AI agent helps analyze patterns and recommend actions proactively.

Use case: A restaurant operations manager reviews flagged meal break gaps at the end of a shift, issues a compliant waiver that the employee signs digitally on their phone, and the record is automatically retained for audit purposes.

Available in: Workforce Management → Meal Compliance → Waivers

Admins can now create named scheduling groups to organize employees into distinct scheduling teams — such as departments, zones, or shift crews. Schedule views gain team-based filters so managers see only the coverage relevant to their group, and a group-aware coverage dashboard surfaces workload and utilization metrics per team. Manager permissions can be scoped to specific groups, ensuring each team lead has visibility into exactly the employees they oversee without access to unrelated schedules.

Use case: A warehouse operations manager running a night crew can filter the schedule view to their team only, monitor coverage gaps on their group's dashboard, and assign shifts without seeing or affecting schedules for the day shift team.

Available in: Shifts & Schedules → Schedule View → Scheduling Groups

Customizable Onboarding Flow with SSO Awareness — configure and streamline the employee onboarding wizard

Admins can now control which onboarding wizard steps are visible or hidden on a per-business basis through a dedicated admin settings page, allowing organizations to tailor the first-login experience to their specific setup. The wizard also applies SSO-aware logic: steps that are already handled by an organization's identity provider — such as profile fields or security setup — are automatically skipped, eliminating redundant prompts for employees who authenticate through SSO. The result is a focused, relevant onboarding flow that adapts to both the organization's configuration and the employee's authentication method.

Use case: A company using SSO for identity management can configure the onboarding wizard to skip the security setup and profile steps that their identity provider already handles, so new employees complete onboarding in fewer steps on their first day.

Available in: Onboarding → Admin Settings → Onboarding Configuration

AI Notepad is a new app that turns meeting recordings, audio files, and pasted text into structured, searchable knowledge. After uploading or pasting a meeting, AI Notepad transcribes the content, generates a summary with action items and key insights, and indexes it so you can search across all your meetings at once. It also supports chat-style Q&A against individual meetings, audio overview generation, and organized notebooks for grouping related meetings together.

Use case: A product manager uploads recordings from a week of customer calls and asks AI Notepad to surface all mentions of a specific pain point — getting a consolidated answer in seconds instead of scrubbing through hours of audio.

Available in: AI Notepad → Meetings → New Meeting

AI Sheets — AI-powered collaborative spreadsheets with LLM column suggestions and public sharing

AI Sheets is a new app that provides a fast, spreadsheet experience with AI built in. Users can create a sheet and either define columns manually or describe what they want to track in plain language — AI generates a matching column schema instantly. Sheets support multiple collaborators, CSV import and export, row-level validation, and a public access link for sharing read-only views outside the organization.

Use case: An operations lead types "track vendor contacts with company, role, last contact date, and contract status" and immediately gets a correctly structured sheet — ready to start entering data without any manual column setup.

Available in: AI Sheets → Sheets → New Sheet

E-Signature Workflow Improvements — Start from a template and schedule delivery for eSignature requests

Two improvements to the eSignature request workflow reduce the steps required to send common documents. First, users can now select a saved template directly on the new request form — selecting it pre-fills the signer roles and automatically applies the template's field layout, removing the need to navigate to a separate page to apply a template after creation. Second, admins sending a request can now specify a future date and time for delivery rather than sending immediately, allowing documents to be prepared in advance and sent at the right moment.

Use case: An HR coordinator preparing offer letters on a Friday afternoon sets them to deliver Monday morning — the requests are fully configured and sent automatically without any manual follow-up.

Available in: E-Signature → Requests → New Request

Coverage Autopilot is a new AI-driven feature within Shift Marketplace that continuously monitors upcoming shifts, identifies at-risk coverage gaps, and takes automated action to fill them. When a shift is flagged as at-risk, the system sends coverage offers to qualified employees and escalates remaining unfilled gaps to managers — all without manual intervention. This is especially valuable for operations teams that manage large frontline workforces where last-minute absences and coverage shortfalls are a constant challenge.

Use case: A healthcare manager no longer needs to scramble when a nurse calls out — Coverage Autopilot detects the gap, notifies eligible staff with a coverage offer, and escalates to the manager only if no one claims it in time.

Available in: Shift Marketplace → Shifts & Schedules → Coverage Autopilot

Service Desk Problem Management — root cause tracking and known error management for recurring issues

Service Desk now includes a dedicated Problem Management module that gives support teams a structured way to address recurring incidents at the root cause level. Agents can create Problem Records, document investigation entries, record root causes, and publish known errors that the wider team can reference. Problems can be linked to related incidents and change requests, providing full traceability across the support lifecycle. This closes the gap between reactive ticket resolution and proactive service improvement, which is a common need for IT and operations teams managing complex environments.

Use case: An IT team notices the same network issue generating a wave of tickets each month — they open a Problem Record, conduct a root cause investigation, publish a known error with a workaround, and link all related incidents so the pattern is fully documented when the fix goes into a change request.

Available in: Service Desk → Problem Management

Service Desk now includes a dedicated Change Management module for tracking and governing planned changes to systems, processes, or infrastructure. Teams can submit change requests with risk classification, route them to a Change Advisory Board (CAB) for structured review and voting, and monitor SLA compliance throughout the approval lifecycle. An AI-assisted impact analysis automatically evaluates risk and generates an implementation plan, reducing the manual effort required for change evaluation. This is designed for IT and operations teams that need a formal, auditable process for managing changes without resorting to external tools.

Use case: An IT administrator submits a request to update a critical system configuration. The request is automatically routed to the relevant CAB, members vote on approval, and the AI surfaces a risk summary and suggested rollback steps — all within Service Desk.

Available in: Service Desk → Change Management

Hiring teams can now create configurable scorecard templates that define exactly what interviewers should evaluate — criteria such as Technical Skills, Communication, and Problem Solving, each with its own weight. When an interviewer submits feedback, their responses roll up into a weighted composite score, giving recruiting managers a consistent, data-informed basis for comparing candidates across multiple interviews and interviewers. This replaces ad-hoc notes and inconsistent verbal summaries with a repeatable evaluation framework built directly into the hiring workflow.

Use case: A hiring manager sets up a scorecard template for a senior engineering role, weighting Technical Skills at 50% and Communication at 25%. Every interviewer on the panel fills out the same scorecard, and the manager sees aggregated scores side-by-side to guide the hiring decision.

Available in: Interview Scheduler → Feedback Templates → Scorecard Builder

Admins can now manage all AI agent configuration from a single place in the Automation Hub. The new governance dashboard lets administrators set trust levels for each agent, configure per-trust-level action thresholds, review pending agent actions before they execute, and approve or reject them individually. A new Agent Guidelines editor also allows organizations to define system-wide behavioral rules that are automatically injected into every agent's context — ensuring AI actions stay aligned with company policy without requiring per-agent configuration.

Use case: An IT administrator notices that the HR AI Agent is taking autonomous actions they want to review first — they set the trust level to "supervised," and from that point on, any action the agent proposes appears in the pending approvals queue for human sign-off before proceeding.

Available in: Ask AI → Admin → Automation Hub → Agent Configuration & Pending Approvals

Mobile App Support — workforce apps accessible from any mobile device

Employees and managers can now access a broad range of MangoApps Workforce apps directly from their mobile devices through a native mobile web experience. The mobile layer covers apps including Forms, E-Signature, Onboarding Hub, Inspections, Safety Hub, Surveys, Recognitions, Policy Hub, SOP Hub, Shift Marketplace, Timekeeping, and more — each with a mobile-optimized layout designed for on-the-go use. OTP login support makes secure access simple for frontline and field workers, and time clock webhook support enables mobile-based clock-in and clock-out workflows.

Use case: A field technician receives an inspection form on their phone, completes it on-site using the mobile-optimized interface, and submits it — all without needing to return to a desktop or log into a separate system.

Available in: Mobile browser → App Launcher → any supported app (Forms, Inspections, Safety Hub, Surveys, Recognitions, Onboarding, and more)

Survey administrators can now filter results across four additional dimensions — Manager, Tenure Bracket, Employee Type, and Performance Tier — on top of the existing department and location filters. Heatmap views have been extended to support segmentation by manager, tenure, and employee type as well, making it easier to identify patterns across workforce segments. This is especially useful for organizations running engagement or pulse surveys who need to understand how sentiment differs across seniority levels, employment categories, or reporting chains.

Use case: An HR business partner running a quarterly engagement survey can now compare scores between new hires and tenured employees, or isolate results for a specific manager's team, without exporting data to a spreadsheet.

Available in: Surveys → Results → Filters

Anniversary Roster in Recognition Manager — plan work anniversary recognition for company events

Recognition managers now have a dedicated Anniversary Roster view inside the Recognition Manager dashboard. The roster shows employees with upcoming work anniversaries, supports filtering by milestone year (e.g., 5-year, 10-year), and can be exported to CSV. An upcoming anniversaries sidebar widget rounds out the feature for at-a-glance planning. This makes it straightforward to prepare targeted recognition moments around all-hands meetings, company retreats, or quarterly townhalls.

Use case: A People team lead preparing for an upcoming company all-hands can pull the roster of employees hitting 5- and 10-year milestones in the next 30 days and export the list for the event planner.

Available in: Recognition Connect → Manager Dashboard → Anniversary Roster

Interview Guides — reusable interview templates for consistent hiring

Recruiting teams can now create and manage Interview Guides — centralized, reusable templates that capture gold-standard questions for a role or interview stage. From any guide, interviewers can generate a Question Set tailored to a specific candidate or interview, with support for adding, removing, and reordering questions. This replaces ad-hoc question lists with a structured library that ensures every candidate is evaluated consistently and that institutional knowledge is preserved across hiring cycles.

Use case: A talent acquisition lead creates an Interview Guide for senior engineering candidates, then generates a Question Set for each upcoming interview panel — ensuring every interviewer covers the same core competencies without coordinating separately.

Available in: Interview Scheduler → Interview Guides

Service Desk Service Departments — segment your help desk by business function

Service Desk can now be organized by Service Department — predefined business functions such as IT, HR, Finance, or Facilities. Each department can have its own SLA overrides, and a department lens filter is available across all major views including the ticket queue, management dashboard, service catalog, and analytics. Departments are managed through a dedicated settings tab with full CRUD support. This gives larger organizations a way to operate function-specific help desks within a single platform without losing cross-department visibility.

Use case: A company running IT and HR help desks in the same Service Desk instance can now configure separate SLA targets for each function and give department managers a filtered view of only their tickets.

Available in: Service Desk → Settings → Service Departments

Once a performance review meeting is marked complete, both the employee and the manager can independently acknowledge the review at their own pace. The cycle automatically advances to final approval as soon as both parties have acknowledged — no manual follow-up required. To keep the process moving, anyone who has not acknowledged within 24 hours receives an automatic email reminder.

Use case: A manager completes a mid-year review meeting and acknowledges the same day; the employee logs in the following morning, reviews the summary, and acknowledges — triggering final approval without any manual intervention from HR.

Available in: Performance Reviews → Review Cycle → Review Meeting

Employee goals now move through a structured approval workflow before becoming active. Employees create goals in draft, then submit them for manager review — with optional escalation to a leadership tier for organizations that require two levels of sign-off. Managers can approve, reject (with a required comment), mark complete, or cancel goals directly from the goal side panel, and a visual progress stepper shows everyone exactly where a goal stands in the process. This replaces ad-hoc goal creation with a governed, traceable process that ensures alignment between employees, managers, and organizational leadership.

Use case: An employee drafts their quarterly goals, submits them for manager review, and the manager either approves them or sends them back with feedback — all tracked in one place without email back-and-forth.

Available in: Goals and OKRs → Employee Goals → Approval Workflow

Managers can now view an onboarding plan as a structured, phase-based timeline that spans from Pre-boarding through Day 1, Week 1, Month 1, Months 2–3, and Beyond 90 Days. Tasks, forms, documents, and checkpoints are grouped within each phase, giving managers a clear picture of where a new hire stands at any point in their first 90 days. This replaces the need to manually track progress across scattered checklists and makes it easier to spot gaps or delays before they affect the new hire experience.

Use case: A hiring manager preparing for a new employee's first week opens the onboarding plan timeline, sees that two Day 1 tasks are still incomplete, and reaches out proactively — ensuring the new hire arrives to a smooth, organized start.

Available in: Onboarding → Onboarding Plans → Timeline View

Organizations with shared workstations or back-of-house devices can now deploy a dedicated Time Clock Kiosk so employees punch in and out without needing individual logins. Each employee authenticates with a personal encrypted PIN, and the kiosk session is scoped to a specific location — keeping attendance data accurate and isolated across sites. Built-in rate limiting and signed session tokens prevent abuse, while an optional post-punch feedback prompt lets employees log shift notes right at the clock.

Use case: A warehouse manager sets up a tablet near the loading dock as a kiosk; each worker walks up, enters their PIN, and clocks in — no shared passwords, no paper sign-in sheets.

Available in: Time and Attendance → Time Clock → Kiosk Mode

Teams that produce regular internal communications — announcements, newsletters, policy updates — often struggle to maintain a consistent voice across authors. AI Writing Profiles let users upload sample content (emails, posts, memos) and have the platform analyze their writing style, extracting tone, vocabulary patterns, and structural preferences. Those profiles are then available in the AI Writer tool, where users can generate new drafts that match the established voice, adjust tone through a dropdown control, and translate content as needed. A weekly digest email keeps users informed of their profile activity and available usage.

Use case: A communications manager maintains a writing profile built from past company announcements — when drafting a new all-hands update, they select their profile in AI Writer and receive an on-brand first draft in seconds rather than starting from scratch.

Available in: Campaigns & Journeys → AI Writer → Writing Profiles

Managers can now build several weeks of schedules in a single session using a guided bulk creation wizard, instead of building each week's schedule individually. Once shifts exist, the new shift copy tool replicates them to future weeks with automatic date-offset adjustment, preserving roles, times, and assignments without manual re-entry. This is particularly valuable for operations teams that run repeating or rotating schedules across a large frontline workforce.

Use case: A retail operations manager sets up a standard weekly rotation for 50 employees and uses the bulk wizard to publish the next six weeks of schedules in one pass, then copies a holiday coverage pattern from last year with a single action.

Available in: Shifts & Scheduling → Schedules → Bulk Create

MangoApps User Sync Integration — automatic employee record synchronization from MangoApps

Administrators can now configure a direct sync between MangoApps and the workforce platform so that employee records — new hires, role changes, and departures — stay current automatically on a scheduled basis. Once configured, the sync runs in the background without requiring manual CSV exports or imports, reducing administrative overhead and the risk of stale account data. This integration is designed for organizations that manage their primary employee directory in MangoApps and want the workforce platform to reflect it in real time.

Use case: An HR administrator onboards ten new employees in MangoApps — their accounts appear in the workforce platform automatically overnight, ready for scheduling and timekeeping without any manual steps.

Available in: Employee Data → Admin → Users → MangoApps Sync

HR and communications teams can now plan the entire year of internal communications in one place with the new Communications Planner. The tool provides a full-year visual calendar, a library of preset templates organized by category (seasonal campaigns, compliance reminders, leadership messages, and more), AI-powered idea generation to fill gaps in your calendar, bulk CSV import for importing events from spreadsheets, and ICS export to sync the plan with any calendar application. Items can be dragged from a backlog onto the calendar, reassigned across dates, and soft-deleted with a 30-day recovery window.

Use case: A corporate communications manager planning the year's all-hands announcements, benefits enrollment reminders, and holiday campaigns can generate a draft calendar from a preset template, fill in gaps using AI suggestions, then export the final plan to Outlook or Google Calendar to share with stakeholders.

Available in: Employee Communications → Communications Planner

Employees can now log in using a 6-digit one-time code delivered by email or SMS, with no password required. Admins can enable this option from Security Settings, giving organizations a simpler and more secure authentication path — particularly useful for frontline workers who may not manage passwords regularly. Optional voice input support lets employees speak their code instead of typing it, accommodating accessibility needs or hands-free environments.

Use case: A warehouse manager enables Login with Code for their team so frontline employees can access their schedules and timecards from shared kiosks without needing to remember individual passwords.

Available in: MangoApps Workforce → Admin → Security Settings → Login with Code

The AI Assistant now supports real-time voice conversations. Employees can speak naturally to the assistant and receive spoken responses — no typing required. The feature uses WebRTC for low-latency audio capture and OpenAI's speech recognition for accurate transcription, then routes the query through the same AI pipeline as text chat so voice users have access to the full range of assistant capabilities: answering HR questions, looking up company knowledge, filing service desk tickets, and more. Responses are delivered as natural-sounding speech using high-quality text-to-speech synthesis, with the system automatically detecting and responding in the user's spoken language across more than 50 supported languages.

Administrators can configure the experience from the Ask AI settings panel: choose a preferred AI voice personality, set the verbosity and conversational style of responses, and control which businesses or user groups have access to voice mode. The assistant handles background noise filtering, idle timeouts, and graceful out-of-scope redirection — so employees get a consistent, focused experience whether they are at a desk or working hands-free on a production floor.

Use case: A frontline supervisor without access to a keyboard speaks their question about shift coverage policy into their phone, receives a clear spoken answer from the assistant, and returns to work — without ever opening a browser or typing a word.

Available in: Ask AI → Voice Mode